Customer Service Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping others and delivering outstanding service? We’re looking for aCustomer Service Representativewho isempathetic, solution-oriented, and ready to thrive in afast-paced, customer-focused environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Engage with customers viainbound and outbound calls, providing friendly and professional support.
• Activelylisten to customer concernsand deliver effective, timely resolutions.
• Use internal systems tomanage accounts, process claims, and retrieve information.
• Identify opportunities toupsell or upgradeproducts and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive forfirst-call resolutionthrough strong problem-solving skills.
• Stay current with training, meetings, and process updates.
• Maintainexcellent attendance and punctuality.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be18 years or older.
• High school diploma or equivalent.
• Strongwritten and verbal communicationskills.
• Ability totype at least 20 WPM.
• Basic proficiency inMicrosoft Office(Word, Excel, PowerPoint, Outlook).
• Familiarity withWindows operating systems.
• Dependable and punctual with a strong work ethic.
• Skilled introubleshooting, conflict resolution, and follow-up.
• Acustomer-first mindset: empathetic, patient, and responsive.
• Ability tomultitask, stay organized, and manage time independently.
• Ateam playerwith a positive attitude and strong interpersonal skills.
• Comfortable working in adynamic, fast-changing environment.