Bilingual Call Center Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a strong communicator who thrives in a fast-paced environment and enjoys helping others? We’re hiringBilingual Call Center Representativesto supportinbound customer service,help desk, andback-office processingfor bothcommercial clientsandpublic sector programs.

In this role, you’ll interact with customers across the country, resolving inquiries, troubleshooting basic technical issues, assisting with product and process-related questions, and representing some of themost recognized brands in the world.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Handleinbound and outbound customer contactsprofessionally and efficiently
• Listen actively to understand customer needs and provide accurate solutions
• Use internal systems and tools to manage accounts and process inquiries
• Identify and act onsales opportunitiesto promote products and services
• Clearly explain product features and processes to customers
• Escalate complex or dissatisfied customer issues to management
• Ensurefirst-call resolutionthrough effective troubleshooting and communication
• Stay up to date on program changes by attending training and reviewing materials
• Maintain accurate documentation of customer interactions in CRM systems
• Adhere to allscripts,policies, andconfidentiality requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be18 years or older
• High school diplomaor equivalent
• Strongwritten and verbal communication skills
• Ability to type20+ words per minute
• Basic proficiency inMicrosoft Office Suite(Word, Excel, Outlook, PowerPoint)
• Familiarity withWindows operating systems
• Reliable and punctual with strongtime managementandself-motivation
• Skilled inconflict resolution,problem-solving, andcustomer empathy
• Able tomulti-task, stay focused, and work independently
• Team-oriented with a strong customer-first mindset
• Comfortable working in afast-paced, dynamic environment

• 1+ year of experience incustomer service,technical support,inside sales,back-office,chat, oradministrative support
• Experience working onstate or federal programs