Account Management Support Intern

KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations to deliver efficient, reliable, and scalable supply chain solutions.

Backed by innovative technology and real-time data insights, our team is committed to optimizing every shipment while providing a best-in-class customer experience. At KCH, we pride ourselves on a high-energy, results-driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact.

Position Summary:

The Account Management Support Intern supports the Account Management team by monitoring shipments, ensuring timely delivery, and maintaining accurate updates for both internal teams and customers. This role provides hands-on experience in freight visibility, shipment tracking, and problem resolution within a fast-paced logistics environment. The intern will work closely with Account Managers and gain exposure to supply chain processes, TMS tools, and customer communication.

* Start date Early May 2026- August 2026 with opportunity to extend*

• Monitor and track shipments throughout the transportation lifecycle using TMS and other tracking tools
• Communicate proactively with carriers, customers, and internal teams regarding shipment status, delays, and exceptions
• Analyze shipment data to identify trends or potential issues and provide actionable insights
• Assist in resolving shipment discrepancies or delays
• Document and maintain accurate records of shipment updates and communications
• Support the Account Management team on assigned projects related to shipment visibility and process improvement
• Collaborate with team members to identify opportunities for improving tracking accuracy and efficiency

• Eagerness to learn and expand knowledge of the logistics and supply chain industry
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and information sources simultaneously
• Clear and professional verbal and written communication skills
• Team-oriented mindset, collaborating effectively to achieve shared goals
• Solution-driven, able to troubleshoot issues and provide recommendations
• Strong relationship-building skills with internal and external stakeholders

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED required
• Associates Degree (A.A.) or equivalent combination of education and work experience preferred
• Experience with logistics, operations, or supply chain systems is a plus
• Ability to adapt in a fast-paced environment and prioritize tasks effectively