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Job SummaryWe are seeking a Senior Assistant – Customer Service to serve as the primary point of contact for customers and act as a liaison between customers, sales, and operations teams. This role involves managing customer accounts, processing orders, coordinating production schedules, monitoring inventory, and ensuring timely deliveries while providing excellent customer service.Key Responsibilities- Manage customer accounts and handle incoming orders, inquiries, and requests.
Prepare quotes, provide pricing information, and coordinate new product specifications and projects.
Coordinate customer orders with production teams to meet delivery schedules and requirements.
Monitor order status and inventory levels, proactively identifying and communicating potential delays or issues.
Coordinate external purchases of materials and services required for customer projects.
Prepare customized reports and share relevant information with customers.
Investigate customer complaints and quality-related issues in collaboration with the Quality Manager.
Collaborate with sales, manufacturing, logistics, and other internal departments to ensure customer satisfaction.
Requirements- High School Diploma or GED required; Associate's or Bachelor's degree preferred.
2+ years of customer service or related experience, preferably in a manufacturing environment.
Basic understanding of operational procedures and business processes.
Strong verbal and written communication, problem-solving, and interpersonal skills.
Excellent organizational and time-management abilities.
Customer-focused mindset with the ability to manage multiple priorities.
Ability to work effectively in a fast-paced, team-oriented environment.
Comfortable navigating multiple computer systems and applications.