Key Account Customer Success Operations Partner

At RiteScreen, the leader in window and door screen solutions, we’re looking for a Key Account Customer Success Operations Partner. You’ll guide our most strategic clients through complex orders, convert data into decisions, and energize cross-team executionwhile championing continuous improvement.

Own the end-to-end journey for high-value accounts, ensuring every order is right, every handoff is smooth, and every insight drives progress.

• Key account stewardship: serve as the trusted, proactive point of contact.
• Complex order mastery: manage intricate requests with precision and speed.
• Insight engine: mine Excel/CRM/ERP data to identify trends, predict needs, and recommend improvements.
• Decision support: distill customer and sales analytics for leadership.
• Cross-functional orchestration: rally operations, sales, and other teams for seamless delivery.
• Team uplift: mentor peers and model best practices in engagement.
• Smart judgement: navigate escalations and calibrate pricing adjustments and incentives responsibly.

• 3–5+ years in customer service (B2B or manufacturing preferred).
• Proven ability to harmonize customer satisfaction with business targets.
• Fluency in Excel and familiarity with CRM/ERP platforms; comfortable building and reading reports.
• Exceptional communication and problem-solving skills.
• Poise and professionalism in escalated conversations.
• Experience collaborating across departments to achieve outcomes.
• Continuous improvement mindset and a commitment to excellence.

Join a collaborative, growth-minded culture in our bright, modern Export, PA officehome to the fast-growing FlexScreen brand. Expect competitive compensation, career development, and a team that takes pride in performance and craftsmanship.

RiteScreen has partnered with America’s window and door manufacturers for over 75 years, delivering precision, service, and innovation that keep our customers’ products performing beautifully.

RiteScreen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Bring your expertise, judgment, and curiosity. Apply today and help us elevate the standard of customer successone partnership at a time.