Customer Service Representative

Responsibilities:

• Answer phone calls, emails, and other inquiries from policyholders in a friendly and professional manner.
• Provide accurate and up-to-date information on our insurance products and services.
• Assist customers with policy changes, renewals, payments, and billing questions.
• Process claims submissions and guide customers through the claims process.
• Research and resolve customer concerns effectively, ensuring a positive experience.
• Maintain accurate and detailed records of all customer interactions.
• Stay up-to-date on company policies, products, and insurance regulations.
• Contribute to a positive and supportive work environment.

Qualifications:

• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build rapport and maintain composure in challenging situations.
• Strong organizational skills and a keen eye for detail.
• Proficiency in Microsoft Office Suite and ability to learn new technology.
• A minimum of 1 year of customer service experience (insurance experience a plus).