Responsibilities include:
- Providing production operations support by executing and monitoring batch process
- Verifying batch results and supporting nightly production environments across multiple servers.
- Performing first level analysis of all data interface processing exceptions, logs
- Escalating unresolved issues and problems according to defined on-call support procedures.
Thetechnician will resolve errors and escalate issues, when necessary, by workingwith functional teams to ensure timely analysis and resolution, in alignmentwith application service level objectives.
Additionalduties include:
- Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
- Providing rapid support during outages and assisting in workload automation forecasting
- Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
- Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures
Experience as a GMI Operator and Support specialist capable of
monitoring/managing batch steps, analyzing and responding to user queries. | Required | 5 | Years
Experience with batch operations, job scheduling and monitoring tools. | Required | 5 | Years
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. | Required | 5 | Years
Experience working with internal teams to identify opportunities to improve the product and customer experience. | Required | 5 | Years
Demonstrated experience documenting processes and procedures as required. | Required | 5 | Years
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. | Required | 5 | Years
Experience with relational database skills, Basic SQL programming | Required | 5 | Years
Experience running shell scripts on a UNIX or similar environment; and reviewing log files. | Required | 5 | Years
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. | Required | 5 | Years
Ability to communicate effectively in both oral and written formats.
