Patient Service Representative

Spectrum Orthotics & Prosthetics is seeking an experienced Patient Care Coordinator in our beautiful Roseburg, OR office. The role of the Patient Care Coordinator is to provide exceptional service to patients and customers while providing outstanding support to practitioners. The Patient Care Coordinator ensures that patient needs and visit expectations are met at check-in and check-out. This position is responsible for ensuring the smooth operations in the fast-paced environment of the clinic with the goal of a positive patient experience with every encounter.

Spectrum Orthotics & Prosthetics provides personalized care with top-tier technology and service. Our modern facilities are dedicated to delivering the finest prosthetics and orthotics, all with a shared commitment to patient well-being. We are part of Eqwal U.S. giving our team access to world class technology, international resources and educational events, global charity missions and our commitment to innovation, growth and “caring for all”.

Why join Spectrum Orthotics & Prosthetics?

• Competitive salary | Top projects | Big impact from day one | Fantastic team
• Health, Dental & Vision Insurance
• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term and Long-Term Disability Insurance
• Paid Holidays, Vacation & Sick Time
• Safe Harbor 401(k) with 5% Match

The ideal candidate is professional, able to multi-task, has great customer service skills, and is able to work in a dynamic work environment and can be a part of our team.

Duties and responsibilities

• Greet and assist patients in a courteous and professional manner
• Answer phone calls
• Perform data entry and maintain up-to-date records in our system
• Assist with scheduling and general administrative tasks
• Support the team with various office duties as needed
• Coordinate with other offices to ensure efficient workflow

Required skills and qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of front office experience in a medical office setting preferred.
• Billing Experience Preferred but not required.
• Orthopedic & Prosthetic experience preferred but not required.
• Experience working with an Electronic Medical Record (EMR) system preferred but not necessary.
• Knowledge of insurance verification processes, including verifying benefits through payer portals and obtaining prior authorizations preferred but not necessary.
• Strong ability to multi-task, prioritize responsibilities, and work effectively in a collaborative team environment.
• Accurate and efficient data entry skills.
• Proficiency in Microsoft Word and Excel.

**$21/hr compensation determined based on candidate's skills, experience, knowledge, geographic location, and other variables.

Company provides equal employment opportunities to applicants and employees without regard to race; color; sex; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

All offers of employment are contingent upon the successful completion of a background investigation, reference checks, and verification of essential licensure or certification. For certain roles, continued employment is also contingent upon maintaining active and valid licensure/certification throughout the duration of employment. Company reserves the right to rescind an offer should discrepancies or concerns arise during the pre-employment process.