Commercial Insurance Account Manager

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

Responsibilities:

The Client Advisor & Business Insurance Specialist manages a book of assigned Commercial Lines accounts. The job includes providing service to commercial clients and maintaining a high retention of customers. Client Advisor is responsible for detailed coverage analysis as well as consultation and coverage recommendations to clients. Build long-term relationships with clients, play a central role in introducing new insurance products, and maintain the suitability of existing insurance program.

WORK ENVIRONMENT: OneGroup’s work environment is designed to foster collaboration and engagement. Employees have opportunities for personal & professional development and to make a difference in their communities. We provide flexibility in a hybrid work schedule environment that blends at home and in office work.

ESSENTIAL DUTIES

• Develop and maintain good working relationships with clients.
• Introduce and promote new products through communication with clients.
• Increase the profitability of existing product lines by encouraging clients to use added-value services wherever possible.
• Consult on the most effective coverage for a particular need.
• Deliver good customer service by responding swiftly to queries and concerns from clients.
• Communicate with colleagues & carrier representatives, to maintain knowledge of new and existing products, Online quoting along with current market conditions and competitors' products.
• Ensure compliance with procedures of OneGroup by keeping up to date with all changes.
• Negotiate with underwriters to amend policies where necessary in order to meet client demand.
• Working knowledge and competency in use of Agency Management System (Applied Epic), Microsoft Office, and other software as required by position.
• Technical proficiency with coverages and various types of insurance policies as appropriate.
• Authorize binding of Commercial Lines coverage within authority granted by the carrier.
• Participate in seminars and training for skill and knowledge development.
• Perform other duties as required.

Qualifications

Qualifications:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

High School Diploma

All applicants must be 18 years of age or older

Professional Certifications/Licenses:

Property/Casualty License Required

Maintain Agent/Broker License through continuing education

Earn or maintain CISR Designation

Experience/Skills:

• 5 years Insurance Experience Required
• Working knowledge of Agency Management Systems
• Experience in the Applied Epic system is a plus but not required
• Ability to use menu-driven software in addition to Microsoft office to include Outlook, Word and Excel programs
• Knowledge of Acord forms
• Self-motivated, ability to work independently and within a team
• Good organizational skills with the ability to manage multiple tasks efficiently
• Excellent oral and written communication and interpersonal skills
• An interest in meeting new people and relationship management skills
• Display trustworthiness, integrity, sincerity and discretion
• Good customer service skills
• A results-driven approach to meet core responsibilities and deadlines
• Attention to detail and accurate record keeping
• The ability to develop and deliver innovative ideas
• Excellent time management skills
• Must possess a valid driver’s license and clean motor vehicle record