Customer Service Rep

Decorative Films, LLC

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Call Center , Customer Service , General , Professional

Respond promptly and professionally to routine customer calls and emails.
Answer general questions about products, samples, ordering, availability, documentation, and company processes.
Assist with order entry, order-status requests, and other transactional support.
Coordinate sample requests and related follow-up.
Provide basic product and application guidance using established information and internal resources.
Help customers obtain product documents and other requested materials.
Receive questions involving returns or order issues and route them to the appropriate owner.
Recognize sales opportunities, Design Studio inquiries, and more complex technical questions, then connect them with the correct team member.
Maintain complete and accurate customer notes, activities, and next steps in the CRM.
Support Austin Finch and the Commercial Sales team during periods of increased call, email, or order volume.
Coordinate with Sales, Design Studio, Purchasing, and Operations to help customers receive timely and accurate information.
Follow through on open requests and keep customers informed through resolution.
Contribute to a consistent, responsive, and positive customer experience.
Other duties as assigned.