Operations Support Assistant

Position Summary

The Operations Support Assistant serves as the primary point of contact for drivers entering and leaving the Nova Lines yard. The position supports operational activities, maintaining accurate documentation, and ensuring seamless communication between Drivers, Operations & Safety, Maintenance & Repairs, and Parts & Inventory.

The Operations Support Assistant helps to ensure that every vehicle enters and exits the operational workflow in accordance with Company standards, regulatory requirements, and the Nova Lines Operational Management System.

The position contributes directly to minimizing vehicle downtime while delivering a professional, efficient, and driver-focused service experience.

Core Responsibilities Operations Support

• Intake all drivers entering building to determine their needs
• Input required items on communication sheet
• Communicate driver needs to shop as required
• Communicate with drivers on repair completion for thoroughness of process
• Release drivers once process is completed and communicate drivers readiness to Operations
• Assist with coaching and terminations
• Assist with Driver Retention concerns
• Assist with equipment management
• Inspection of equipment being dropped in yard
• Assist Operations as needed
• Assist Orientation drivers as needed
• Assign company vehicles and track fuel levels and returns
• Monitor Gate activity
• Other duties as requested

Qualifications

• 2 - 4 years of experience in transportation, fleet operations, dispatch, customer service, or operations support preferred.
• Strong organizational and communication skills.
• Computer proficiency.
• Knowledge with Operational procedures
• Knowledge of DOT HOS and regulations
• Able to communicate effectively through variable situations
• Maintenance knowledge helpful but not required
• Exposure to operations and safety processes.
• Comfortable working in the yard and in-office; able to lift/tarp as needed for demos.
• Basic systems: TMS/dispatch tools, incident logging, Google suite.

Working Conditions

This position operates in both indoor office and yard environment.

Benefits

Eligible employees of Nova Lines may participate in a comprehensive benefits package, which may include:

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement Program

Equal Employment Opportunity Statement
Nova Lines is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military status, pregnancy, genetic information, arrest or conviction record (as permitted by law), or any other protected status under federal, state, or local law.

Reasonable Accommodation Statement
Nova Lines complies with the Americans with Disabilities Act (ADA) and applicable state laws. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the job.

At-Will Employment Statement
Employment with Nova Lines is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, in accordance with applicable law. Nothing in this job description or any other company document should be construed as a contract, express or implied, guaranteeing employment for any specific duration.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person