Client Relationship & Executive Operations Manager

Messer & Company is seeking a highly organized, proactive professional to work directly with the CEO and leadership team in a role combining executive operations, client relationship management, marketing, communications, and business development support.

This is not a traditional administrative assistant position. We are looking for someone who takes ownership, anticipates needs, communicates confidently, and makes sure important priorities actually move forward.

Responsibilities

• Serve as a gatekeeper to the CEO and help protect his time for high-value work.
• Manage the CEO’s calendar, meetings, calls, commitments, and follow-up items.
• Organize and prioritize tasks and projects requiring the CEO’s attention.
• Attend selected meetings, capture action items, and ensure follow-through.
• Develop the ability to anticipate the CEO’s needs and proactively address issues.
• Build and maintain strong client relationships.
• Provide proactive client updates and ensure requests and commitments do not fall through the cracks.
• Professionally handle difficult or frustrated clients and help move issues toward resolution.
• Assist with client onboarding, retention, and relationship development.
• Create and maintain newsletters, brochures, social posts, email communications, and other branded materials.
• Help maintain website and social-media content.
• Help ensure consistent messaging across print, digital, social, and video media.
• Assist with short-form educational video content, including scripts, talking points, captions, and posting.
• Network with local businesses, professionals, and referral sources.
• Use technology and AI tools to improve communication, organization, marketing, and productivity.

What We’re Looking For

The ideal candidate is:

• Exceptionally organized with strong follow-through.
• Proactive rather than reactive.
• Professional and confident with clients and business professionals.
• An excellent written and verbal communicator.
• Comfortable working directly with a business owner in a fast-moving environment.
• Able to manage multiple priorities and exercise good judgment.
• Comfortable respectfully reminding others when something needs attention.
• Creative and comfortable with marketing, social media, digital content, and technology.
• Able to take a project from idea through completion with limited supervision.

Experience in executive support, client relations, marketing/communications, office management, hospitality, professional services, or a similar high-service environment is preferred.

Experience with Canva, social media, website content, Microsoft Office, and AI tools such as ChatGPT is a plus.

What Success Looks Like

The right person will become a trusted extension of the CEO and leadership team someone who keeps priorities moving, strengthens client relationships, improves communication, protects the CEO’s time, and increasingly anticipates what needs to happen before being asked.

If you are the type of person who naturally says “I’ve got it,” follows through, and makes sure things don’t fall through the cracks, we would like to hear from you.

Messer & Company, LLC is a growing CPA and advisory firm serving individuals, closely held businesses, nonprofit organizations, and other clients in South Carolina, West Virginia, and beyond.
Our services include tax preparation and planning, accounting and client accounting services, payroll and compliance support, financial reporting, and business advisory services.
We are building a firm focused on strong client relationships, proactive service, accountability, professional growth, and practical financial guidance.