Support engineering, operational, and lifecycle activities for enterprise network security systems and managed infrastructure
Assist with configuration management, baseline maintenance, and system testing activities to support compliance and operational readiness
Conduct and analyze network packet captures, device logs, and system logs to support troubleshooting and root cause analysis
Provide Tier 2 technical support for network security systems and services
Support the implementation, operation, and maintenance of technologies such as:
Firewalls
Web Application Firewalls (WAF)
Intrusion Detection Systems (IDS)
Load Balancers
API Gateways
VPN and related network security services
Assist in the development and maintenance of technical documentation such as requirements, interface documents, CONOPs, engineering procedures, and system updates
Support compliance efforts aligned to customer-tailored NIST and related federal security requirements
Collaborate with internal teams and customer stakeholders to communicate technical findings, support issue resolution, and maintain system documentation
