Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions and order processing for a contract opportunity in Fort Wayne, Indiana. This role is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and takes pride in delivering dependable service. The position will focus on assisting customers by phone, handling order-related requests, and maintaining accurate information across business systems.

Responsibilities:
• Respond to incoming customer calls with professionalism, providing timely assistance and resolving routine questions or concerns.
• Enter and update customer orders accurately, ensuring details are recorded correctly and processed without delay.
• Make outbound calls as needed to confirm information, provide follow-up updates, or support service-related communication.
• Maintain clear and organized customer records while documenting interactions, changes, and order activity.
• Use spreadsheet and office software to track information, review account details, and support day-to-day service tasks.
• Coordinate with internal teams to address customer needs, clarify order issues, and help move requests to completion.• Previous experience in customer service or a call center environment.
• Ability to manage inbound and outbound phone communication with attention to detail.
• Experience with order entry and maintaining accurate data records.
• Proficiency with Microsoft Excel and general computer applications.
• Strong verbal communication skills and the ability to provide courteous customer support.
• Excellent attention to detail and the ability to stay organized while handling multiple tasks.