Telecommunications Engineer

Telecommunications Engineer (VoIP / Contact Center)

Enterprise Voice & Customer Experience Platforms

Location: 100% Onsite

Employment Type: Direct Placement

Experience Level: Mid-Level (5+ Years)

On-Call Requirement: Participation in a 24x7 rotational support schedule

About the Opportunity

We are seeking a Telecommunications Engineer to join a highly visible enterprise technology team supporting a large-scale customer service and contact center environment. This position is ideal for an experienced telecom professional who enjoys working with modern voice technologies, VoIP infrastructure, cloud-based contact center solutions, and enterprise communications platforms.

You'll play a key role in the design, implementation, optimization, and support of an environment serving thousands of users and a high-volume customer service operation. This is an opportunity to work with cutting-edge technologies including Genesys, NICE CXone, AudioCodes, SIP, VoIP, Azure, and Microsoft Teams while helping drive critical communications initiatives across the organization.

If you're passionate about voice technologies, troubleshooting complex telecom environments, and building scalable communication solutions, we'd love to hear from you.

What You'll Be DoingVoice & Contact Center Engineering

• Design, implement, and support enterprise telephony and contact center solutions.
• Configure and optimize:
  • ACDs (Automatic Call Distributors)
  • IVRs (Interactive Voice Response)
  • Call routing strategies
  • Vectors and call flows
• Support and maintain VoIP platforms and contact center technologies.
• Develop technical solutions that improve customer and agent experiences.

Infrastructure & System Support

• Administer and troubleshoot:
  • AudioCodes SBCs and gateways
  • SIP trunking
  • Voice routing infrastructure
  • Carrier connectivity
• Support hybrid cloud and on-premises telecommunications environments.
• Coordinate upgrades, maintenance, patches, and platform enhancements.
• Monitor system performance, capacity, and telecom utilization trends.

Troubleshooting & Incident Resolution

• Serve as an escalation point for complex voice and contact center issues.
• Diagnose and resolve:
  • Call quality issues
  • SIP connectivity problems
  • Carrier-related outages
  • Call recording issues
  • Voice routing failures
• Partner with networking teams to resolve VoIP and infrastructure-related incidents.

Project & Vendor Management

• Work closely with business stakeholders to gather requirements and deliver scalable telecom solutions.
• Coordinate with telecommunications providers, vendors, and OEM partners.
• Lead telecommunications initiatives and provide project status updates.
• Participate in architecture and design discussions for future platform improvements.

Environment You'll Support

This role supports a mature enterprise contact center environment that includes:

• Over 2,800 contact center and business users
• Hybrid infrastructure spanning both cloud and on-premises environments
• Azure-hosted voice and contact center services
• AudioCodes Session Border Controllers (SBCs)
• Multiple geographically diverse data centers
• High-volume customer service operations
• Toll-free voice services and advanced call routing
• Enterprise call recording and compliance solutions

You'll have the opportunity to work on mission-critical systems where reliability, uptime, and customer experience are top priorities.

Required Qualifications

• 5+ years of experience supporting enterprise telecommunications environments.
• Strong experience with:
  • VoIP technologies
  • SIP protocols
  • Enterprise telephony systems
  • Contact center platforms
• Hands-on experience with:
  • AudioCodes SBCs and voice gateways
  • SIP trunking
  • Call routing and call flow design
• Experience working with telecom carriers such as AT&T, Verizon, or similar providers.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting production-critical communication systems.
• Ability to work cross-functionally with technical and business teams.

Preferred Qualifications

Experience with one or more of the following:

• Genesys Cloud
• NICE CXone
• Microsoft Teams Voice
• CTI integrations
• IVR development and administration
• Call recording platforms
• Azure or AWS cloud environments
• MPLS networks
• ExpressRoute connectivity
• T1/PRI services
• Telecom architecture and design
• Microsoft Visio documentation

Technologies You'll Work With

Voice & Contact Center

• Genesys Cloud
• NICE CXone
• Microsoft Teams Voice
• ACD
• IVR
• CTI
• Call Recording Solutions

Telecommunications

• VoIP
• SIP
• SIP Trunking
• AudioCodes SBCs
• Voice Gateways

Infrastructure & Cloud

• Microsoft Azure
• AWS
• MPLS
• ExpressRoute
• Enterprise Networking

What Makes This Opportunity Attractive

• Work on a large-scale enterprise communications environment.
• Exposure to modern cloud-based voice and contact center technologies.
• Opportunity to influence telecom architecture and strategy.
• High visibility role with significant impact on business operations.
• Collaborative environment with networking, infrastructure, cloud, and business teams.
• Long-term career growth within enterprise communications and customer experience technologies.

Apply today if you have experience supporting enterprise telephony, contact center, VoIP, SIP, or AudioCodes environments and are looking to take ownership of mission-critical communications platforms.

Job Type & Location

This is a Permanent position based out of Lansing, MI.

Pay and Benefits

The pay range for this position is $80000.00 - $125000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Internal benefits available upon request

Job Type & Location

This is a Permanent position based out of Lansing, MI.

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.