Account Representative – Customer Service / Sales Support
Location: Oldsmar, FL
Pay Rate: $20.00 – $23.00 per hour
Shift: 1st Shift | Monday – Friday | 8:00 AM – 5:00 PM
Job Description
We are seeking a professional, organized, and detail-oriented Account Representative to join a growing manufacturing company in Oldsmar, FL. This position involves managing customer accounts, processing orders, preparing quotes, coordinating deliveries, and providing administrative support to the sales team. The ideal candidate will have strong customer service experience, excellent communication skills, and proficiency in Microsoft Excel and ERP systems. Previous experience in a manufacturing, distribution, or industrial environment is highly preferred.
Job Duties & Responsibilities
Communicate with customers via phone and email regarding product inquiries, pricing, orders, and delivery schedules.
Prepare and process customer quotes, providing accurate pricing, product availability, and estimated delivery dates.
Enter and manage customer orders using an ERP system, ensuring accuracy and timely processing.
Work closely with Regional Sales Managers, Sales Representatives, and internal departments to support customer accounts.
Review purchase orders, part numbers, and product specifications to verify order accuracy.
Monitor open orders and follow up with customers regarding order status, shipping, and delivery updates.
Coordinate with production, shipping, and engineering departments to resolve order discrepancies and customer concerns.
Maintain accurate customer records, sales reports, and order documentation.
Utilize Microsoft Excel to track sales activity, analyze data, and identify potential business opportunities.
Assist with customer complaints, order changes, and issue resolution in a professional and timely manner.
Provide administrative and operational support to the sales and engineering teams.
Maintain strong customer relationships while ensuring excellent service and satisfaction.
Follow company quality standards, documentation procedures, and established business processes.
Qualifications & Requirements
High school diploma or GED required.
1–3 years of customer service, account representative, inside sales, or order processing experience preferred.
Intermediate Microsoft Excel skills required, including spreadsheets, data entry, and reporting.
Experience with ERP systems and customer order entry preferred.
Proficiency in Microsoft Outlook, Word, and general computer applications.
Strong verbal and written communication skills.
Excellent organizational skills, attention to detail, and problem-solving abilities.
Ability to multitask, prioritize assignments, and meet deadlines.
Experience working in a manufacturing, industrial, or distribution environment is a plus.
Dependable attendance and ability to work independently and collaboratively.
