Are you passionate about customer service, organization, and keeping operations running smoothly? FirstOption Workforce Solutions is seeking a detail-oriented Customer Service Representative to join a manufacturing operation in San Antonio! This is an excellent opportunity to grow your career while enjoying a great benefits packageonce the probationary period has been successfully completed.Benefits include medical, dental, and short-term disability insurance, Health Savings Account (HSA) options, wellness reimbursement, and paid holidays. Additional benefits include paid vacation after six months, a 401(k) with company match after three months, tuition reimbursement after one year, and paid childbearing and parental leave after one year.
In this role, you will serve as a primary point of contact for customers, process orders, maintain accurate records, and coordinate with internal teams to ensure customer needs are met. If you enjoy problem-solving, communication, and working in a fast-paced environment, this could be an excellent opportunity for you!
Responsibilities:
- Receive and process customer orders from customers and sales representatives.
- Build product specifications in ERP systems.
- Place timely orders for materials and supplies needed for production.
- Process billing accurately and efficiently.
- Respond to customer questions and complaints, coordinating with internal departments as needed.
- Maintain accurate and comprehensive customer files and records.
- Process new items and purchase orders.
- Coordinate accounting credits.
- Record and distribute customer order changes.
- Confirm orders with customers.
- Support sales personnel and help identify additional sales opportunities.
- Track warehouse inventory to ensure product availability and compliance with established minimum and maximum inventory levels.
- Analyze monthly customer usage and determine restocking needs.
- Follow all company policies, procedures, and quality standards.
- Perform additional duties as assigned by management.
Requirements:
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Strong attention to detail when processing orders and maintaining customer information.
- Computer data-entry skills and the ability to learn and use ERP systems.
- Basic mathematical skills, including calculating rates, ratios, percentages, discounts, costs, and volumes.
- Ability to read and interpret sales reports, operating instructions, training materials, and procedural manuals.
- Ability to write routine reports and correspondence.
- Strong problem-solving skills and the ability to follow written and verbal instructions.
- Ability to communicate professionally with customers, sales representatives, and internal departments.
- Commitment to customer satisfaction, accuracy, and company policies.
- Manufacturing environment experience preferred.
- Computer data-entry experience preferred.
- Corrugated box industry experience preferred.
- Knowledge of products, production processes, and ISO/QS quality standards preferred.
Schedule:
- Monday – Friday
- 7 AM – 4 PM (1-hour lunch)
- This is not a remote opportunity
Pay Rate:
Location:
ABOUT US
FirstOption Workforce Solutions exists to help people build better lives by connecting individuals with meaningful employment opportunities and helping businesses find the talent they need to succeed. We believe in maintaining an Urgency of Service, Meaning What You Say and Doing It, and treating people with respect and professionalism. We are committed to creating opportunities for individuals to grow, develop their skills, and build successful careers. We believe that anything worth doing is worth doing right, and we bring that commitment to every candidate, employee, and client we serve.
EEO STATEMENT
FirstOption Workforce Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. We are committed to maintaining a workplace that values diversity, fairness, and respect.
