Membership Trainee

Location:
YMCA of the Suncoast
James P. Gills Branch

Rate of pay: $15.50/hr - $16.10/hr

Shift: Must have availability on weekends, plus weekday afternoons and evenings.

Job Summary

The YMCA of the Suncoast is seeking a friendly, enthusiastic, and detail-oriented individual with a passion for customer service and relationship building to join our membership team.

The Membership Trainee creates a welcoming environment for members, guests, and program participants by answering questions, assisting with membership and program transactions, conducting facility tours, and promoting YMCA memberships, programs, and services.

Under the direction of the Membership Director/Coordinator, the trainee can work toward completing all requirements of the Member Specialist I position within 60 days of hire. This role focuses on member engagement, membership sales, program registration, administrative support, and member satisfaction.

Education, Training, and Experience

We encourage applicants who are passionate about serving others and eager to learn, even if they do not meet every preferred qualification.

• Must be at least 17 years of age.
• High school diploma or equivalent required.
• At least one year of customer service experience required.
• College degree in marketing or communications preferred.
• General knowledge of the YMCA as a local, national, and international movement preferred.
• CPR, AED, and First Aid certification preferred.

Upon hire, employees must complete Intro to Y's Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Within 60 days, trainees must complete the applicable Member Specialist I training and assessment requirements, including Listen First, Get SMART, Family Engagement, Living Our Cause for Frontline Leaders, Cause Driven Tour Workshop, and Active.net Skills Assessment.

Skills and Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Computer and data-entry proficiency, including Microsoft Office.
• Typing speed of at least 30 words per minute.
• Strong organizational skills, attention to detail, and a positive attitude.
• Ability to follow instructions and maintain professionalism when working with members, guests, and coworkers.

Essential Job Duties and Responsibilities

Member Engagement and Service

• Greet members, guests, and prospective members warmly and create an inclusive environment.
• Build relationships, learn members' names, encourage connections, and thank members for choosing the YMCA.
• Explain memberships, programs, services, and membership options.

Membership and Program Support

• Process memberships, payments, receipts, and program registrations in the Active system.
• Create member photo identification cards.
• Conduct facility tours, follow up with prospective members, and assist with wellness center orientation reservations.
• Respond to telephone inquiries and assist members with program questions.
• Maintain accurate records and file required paperwork.

Administrative Support and Safety

• Participate in member appreciation, engagement, and retention activities.
• Assist with the annual membership data audit and other administrative duties.
• Maintain organized supplies, clean facilities, and properly cared-for equipment.
• Report suspicious activity, potential child abuse, or conduct that may violate YMCA policies or the code of conduct.

Physical and Mental Requirements

Ability to lift and carry up to 30 pounds as needed; sit or stand for extended periods; operate standard office equipment; communicate effectively in person and by telephone; and remain professional while following detailed instructions.

Key Leadership Competencies

Inclusion, Collaboration, Communication and Influence, Critical Thinking, Emotional Maturity, and Functional Expertise.

The YMCA of the Suncoast welcomes candidates who are committed to excellent service, personal growth, and strengthening their community.

EOE/DFWP

Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To apply, please complete the fields under 'Apply Now'.