Metis is searching for an Account Management Assistant to join our Member Experience Team.
Metis/Risk Management Programs is a Roanoke-owned and operated company that provides third-party administrative services for self-insurance risk pools, along with operational support and other innovative solutions for Metis subsidiaries. We are known for exceptional service, forward-thinking solutions, and strong relationships with our members.
What You’ll Do:
- Manage internal communications and documentation, including mailbox monitoring, report requests, and assembling quarterly claims review packets.
- Enter prospect and renewal data, issuing certifications of insurance, and processing member billing.
- Provide member support through portal assistance, mailing documents, and handling returned mail.
Minimum Qualifications:
- College degree in business, insurance, or a related field preferred.
- Minimum of one (1) year of experience in administrative support, customer service, or insurance/account management preferred.
- Strong presentation, communication, and computer skills required.
- Virginia and West Virginia (non-resident) property & casualty insurance agent licenses in good standing, preferred or ability to obtain after hire.
What We Offer:
- Comprehensive benefits package, including 401(k) with 200% match up to 6%.
- Affordable health insurance premiums with wellness incentives.
- HSA with annual company contribution of $500.
- Company-paid individual dental, short-term disability, and long-term disability insurance.
- 11 paid holidays.
- Generous vacation and sick time.
Expected Hiring Salary Range: $21.00-$23.00 hourly, depending on education, certifications, and experience.
Metis is a tobacco-free workplace (does not apply to West Virginia).
