Customer Service - Data Associate

About John Boos & Co:

THE TRUSTED TRADITION FOR THE WORLD'S FINEST KITCHENS

John Boos & Co. creates sustainable, high-quality, performance-driven equipment and workspaces that inspire home cooks and professional chefs to evoke passionate connections through what unites us all: delicious food and meaningful company.

TIMELESS QUALITY HANDCRAFTED TO PERFECTION

Through a legacy of workmanship, innovation and devotion stemming from our founder to employees past and present, John Boos & Co. aspires to be recognized worldwide as a touchstone at the heart of cooking and the enjoyment of food. Since 1887, the American-made line of John Boos gourmet products has been trusted in the world's finest kitchens and workspaces by renowned chefs and restaurateurs. Whether wood or stainless steel, our dedication to custom, precision craftsmanship is unwavering.

IN THE MAKING SINCE 1887, A REPUTATION BUILT BLOCK BY BLOCK

For nearly 140 years, John Boos & Co. has been crafting products that stand as pillars of quality and sustainability. Rooted in Effingham, IL, each Boos Block cutting board, stainless steel table, and custom workspace is made with an uncompromising commitment to excellence. With every piece, we honor our heritage, combining traditional craftsmanship with modern innovation to meet the demands of today while preserving the environment for tomorrow.

About the Role:

The Customer Service - Data Associate plays a critical role in supporting the durable goods manufacturing process by ensuring accurate and timely management of customer data and service records. This position serves as a vital link between the customer service team and data management systems, facilitating seamless communication and data flow to enhance customer satisfaction. The associate will be responsible for maintaining data integrity, processing customer orders, and resolving data discrepancies to support operational efficiency. By analyzing customer data trends and providing actionable insights, this role contributes to continuous improvement in service delivery and product quality. Ultimately, the Customer Service - Data Associate helps drive customer loyalty and operational excellence through meticulous data handling and proactive problem-solving.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Proficiency in data entry and database management with a strong attention to detail.
• Basic understanding of customer service principles and durable goods manufacturing processes.
• Experience using Microsoft Office Suite, particularly Excel, for data management tasks.
• Strong communication skills to effectively collaborate with cross-functional teams.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Data Management, or a related field.
• Experience with customer relationship management (CRM) software and enterprise resource planning (ERP) systems.
• Prior experience in a manufacturing or durable goods environment.
• Knowledge of data analysis tools and techniques to support reporting and decision-making.
• Demonstrated ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Responsibilities:

• Accurately enter, update, and maintain customer information and service records in the company’s database systems.
• Collaborate with customer service representatives to resolve data-related issues and ensure customer inquiries are addressed promptly.
• Monitor and verify order processing data to ensure accuracy and compliance with company standards.
• Generate regular reports on customer service metrics and data quality for management review.
• Maintain ancillary information such as quote/sketch files.
• Coordinate with Sales, Estimating and Engineering departments to set up model numbers, obtain sketches, and calculate pricing.
• Assist in identifying data trends and anomalies to support process improvements and enhance customer experience.

Skills:

• Effective verbal, written, and listening skills.
• Proficiency in data entry with accuracy and speed.
• Dependability, reliability, and a strong work ethic.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance
• 401(k) Plan
• Paid Vacation
• Paid PTO
• Paid Bereavement
• Holidays
• Bonus Program
• Company Discounts