Customer Support Representative

UST Overview

UST is headquartered in Greenville, SC and offers support forall ofour team members and clients across the country. UST is a nationallogisticssolutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions.We’rededicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioningproduct, and interacting with customers.

We want ournewest team memberto beateam-playerand take immense pride in what we do. Wehave continued to grow and are excited to add another to theUST family!

Customer Support RepresentativeOverview

The Customer Support Representative willbe responsible forspecific duties as they relate to scheduling and processing payment for deliveries. This individual will be an essential part to the cornerstone of UST’s growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.

Responsibilities

(include, but are not limited to)

• Answers the Routing Phone Line and resolve the issue or escalate to theappropriate supervisor

• Assistswith customer support, inquiries, and escalation resolution

• Assistswith ensuring drivers are supported whileenroute and updating supporting documentation

• Determinesand adds all store stops

• Exports and emails all Route Summary Reports for assigned accounts on schedule

• Identifiesand labels all stops that are not basic deliveries

• Maintainaccuratedocumentation and records on all interactions with customers

• Monitors and manages the assigned client inbox and accounts

• Performs related duties as assigned by the manager to ensure the department and company goals are achieved

• Provides communication to other departments and/or vendors to support other processes including, but not limited to, routing, claims, and compliance

• Utilizes routing software to maximize daily driver routes

Requirements

• Ability to adapt to resolve urgent customer service demands

• High School Diplomarequired

• Must be detail-oriented

• ProficiencyinMicrosoft Office applications and excel

• Routing experience preferred but notrequired

UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.