Customer Service Manager

Job Summary

Insight Global is seeking a Customer Service and Office Manager to oversee daily customer service operations and office management functions for a growing organization in Buckhead, GA. This individual will lead a team of Customer Service Representatives, serve as the primary escalation point for complex customer issues, manage complaints and payment collections processes, and ensure all customer interactions meet established service standards. The role requires a hands-on leader who can drive team performance, improve operational processes, manage reporting and KPIs, and maintain a high level of customer satisfaction while also overseeing facility, vendor, and office administration needs.

Required Skills

• 5+ years of customer service, customer support, call center, or client services experience, with at least 2-3 years in a leadership or management capacity.
• Proven experience managing employee performance, coaching teams, conducting performance reviews, and driving KPI and SLA attainment.
• Strong background handling escalated customer concerns, complaint resolution, and accounts receivable or payment collection activities.
• Experience creating operational reports and analyzing performance metrics.
• Excellent communication, organizational, and problem-solving skills, along with proficiency in CRM, ticketing, and Microsoft Office applications.
• Must have experience managing multiple priorities in a fast-paced environment and leading teams through process improvements and operational challenges.

Compensation: The compensation for this role ranges between $65,000-$70,000 annually depending on experience.