Customer Service & Data Processing Representative

WE'RE HIRING!

Customer Service & Data Processing Representative

Bank-A-Count | Rudolph, Wisconsin

Full-Time | 8:00am – 4:30pm | $17.00 - $21.00

Join Our Team at Bank-A-Count!

Since 1956, Bank-A-Count has proudly served businesses and financial institutions with quality products, dependable service, and a commitment to excellence. Our success is built on the people behind our products and the relationships we develop with our customers.

We're looking for a motivated, dependable individual to join our team as a Customer Service Representative. At BAC, we value teamwork, attention to detail, and people who take pride in what they do. Whether you're building on your experience or looking for a new opportunity, we offer a supportive environment where your contributions matter.

What You'll Do

As a Customer Service Representative, you'll contribute to our daily operations and help maintain the quality and service our customers expect.

Primary responsibilities include:

• Answer inbound phone calls and emails from existing or prospective clients with professionalism and courtesy.
• Respond to inquiries, conduct research, and resolve problems, errors, or complaints in a timely and effective manner.
• Perform accurate data entry of customer orders; ensure quality and efficiency throughout the order process.
• Assist customers with custom setup printing products using programs similar to Publisher.
• Cross-sell and recommend complementary products and services when appropriate.

What We're Looking For

We're looking for someone who brings a strong work ethic, a willingness to learn, and a commitment to quality.

Qualifications include:

• High school diploma or equivalent required; further education or training preferred.
• Minimum of 3 years’ customer service experience in a fast-paced environment.

• Experience with data entry, order processing, and cross-department communication.
• Strong phone presence with excellent verbal and written communication skills.

• Proficiency in Microsoft Excel and general computer applications.

Why Work at Bank-A-Count?

We believe a great workplace starts with great people. At BAC, we offer:

• A Supportive Team: Work with people who value collaboration, respect, and helping one another succeed.
• Stability: Join an established company with a long history of serving customers.
• Work-Life Balance: Predictable schedules and time away from work.
• Opportunities to Grow: Develop your skills and expand your knowledge.
• A Place Where You Matter: Your work makes a difference, and your contributions are valued.

Benefits & Perks

We offer a comprehensive benefits package for eligible employees, including:

• Health insurance options
• Dental and vision insurance
• Direct primary care services
• 401(k) retirement plan
• Paid time off
• Company-paid life insurance
• Company-paid long-term disability insurance
• Bonus and profit-sharing opportunities, when applicable

Position Details

Position: Customer Service & Data Processing Representative
Department: Customer Service
Location: 1680 Main Street
Employment Type: Full-Time
Schedule: Monday – Friday 8:00am – 4:30pm
Pay: $17.0