Position Summary
The Member Services Representative serves as the primary point of contact for participants, retirees, beneficiaries, employers, and providers by deliveringaccurateandtimelycustomer service for Taft-Hartley benefit plans.
Essential Functions
- Respond to participant, employer, retiree, and provider inquiries by phone, email, and correspondence.
• Explain health, pension, eligibility, claims, and contribution benefits.
• Research participant accounts and resolve routine inquiries.
• Document participant interactions in the administration system.
•Assistwith enrollment forms, benefit applications, and beneficiary updates.
• Coordinate with Claims, Eligibility, Pension, Contributions, Accounting, and Plan Administration.
• Meet customer service and productivity standards.
•Participatein cross-training and departmental projects.
Qualifications
- Associate's degree preferred or equivalent experience.
• Two or more years of customer service or benefits administration experience preferred.
•Strong communication, organizational, and Microsoft Office skills.
• Taft-Hartley experience preferred.
Core Competencies
Customer Service • Benefit Administration • Communication • Problem Solving • Microsoft Office • Confidentiality • Teamwork • Attention to Detail
Compliance & Information Security Responsibilities
Protect confidential participant, employer, and plan information whilecomplying withHIPAA, ERISA, SOC 2 requirements, Trust Agreements, Plan Documents, andSolxsysinformation security policies.
