Customer Service Representative

We are looking for a Customer Service Representative to support patient access operations in Lewes, Delaware. This contract opportunity with permanent potential is ideal for someone who enjoys helping patients, managing important registration details, and delivering attentive service in a fast-paced healthcare setting. The person in this role will handle patient account preparation, verify key information, and communicate clearly with patients and provider offices to help ensure a smooth care experience.

Responsibilities:

• Prepare patient accounts in advance of scheduled visits by gathering and updating demographic, coverage, and related registration details.

• Respond to inbound and outbound calls to obtain missing information, explain next steps, and provide clear guidance to patients before appointments.

• Review physician orders for completeness, process documentation accurately, and support medical necessity and compliance-related checks.

• Create and maintain accurate patient records, including assigning medical record numbers and confirming account data is entered correctly.

• Collect insurance information, verify financial responsibility, and discuss point-of-service payments, prior balances, and available payment arrangements.

• Provide patients with instructions related to their upcoming services so they understand registration and visit requirements.

• Use designated electronic medical record platforms and supporting tools to document activity, access account information, and complete workflows efficiently.

• Deliver courteous, service-focused support that contributes to a positive patient experience and strong customer satisfaction results.

• At least 1 year of experience in customer service, patient access, or a related healthcare support role.
• Working knowledge of EMR systems such as Epic EMR, Epic software, Allscripts, or similar healthcare applications.
• Experience handling inbound calls while maintaining professionalism, empathy, and accuracy.
• Familiarity with insurance verification, benefit review, authorizations, billing support, or related revenue cycle functions.
• Ability to collect and document sensitive patient and financial information with a high level of accuracy.
• Strong communication and interpersonal skills with the ability to explain information clearly to patients and internal teams.
• Comfortable managing multiple tasks in a fast-paced environment while meeting service and quality expectations.