At-a-Glance: Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Support Advocate.
Position Type:Required:Qualifications:
- High school diploma or equivalent
- 2 years of customer service, retail, or call center experience
- Strong communication and emotional intelligence
- Ability to remain calm in challenging situations
Core Competencies:
- Customer focus, empathy, active listening, and professionalism
- Clear verbal and written communication
- Problem-solving, adaptability, attention to detail, and accountability
- Positive attitude, patience, time management, and willingness to learn
Technical Skills:
- Basic Microsoft Office proficiency
- Experience with customer service platforms or CRM tools (training provided)
- Comfortable navigating digital systems and learning new technologies
Preferences:
- College coursework
- Interest in automotive and luxury brands
- Automotive experience
Responsibilities:
- Support first-tier escalated customer inquiries with clear communication and timely follow-up
- Coordinate with dealerships to resolve concerns and enhance customer satisfaction
- Manage and resolve first-level escalated customer issues professionally and empathetically
- Escalate complex cases to Tier 2 Advocacy as needed
- Deliver clear and confident post-warranty resolution decisions
- Conduct research and document all interactions in internal systems
- Coordinate with dealership partners to support case outcomes
- Follow up consistently to ensure timely resolutions
- Identify patterns and suggest process improvements
Get in Touch:We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shweta at to learn more.
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