Our client, one of the nation’s largest providers of public transportation is seeking Faregate Service Representatives (FSR) to work in Secaucus, NJ and/or Newark Liberty Airport.
Part time work that could develop to 30-40 hrs/week. Weekdays/Weekend and Holidays will be expected.
Responsibilities:
- Provide routine customer assistance.
- Understand fare tariff, revenue policies and ticket types.
- Inspect customer rail tickets and assist passengers through faregates.
- Familiarize oneself with a reference a schedule showing all rail departure information (i.e. times, train numbers and track listing) and all scheduled stops for each individual train in order to better assist passengers.
- Assist customers and operations management during unusual conditions such as service disruptions, cross-honoring of tickets, and re-routed buses and/or trains.
- Communicate customer’s concerns and relay comments to the appropriate personnel.
- Notify local police, fire and EMS as required.
- Carryout an emergency evacuation procedures as required.
Qualifications:
- Customer service experience, preferred.
- Excellent interpersonal skills.
- Must have access to reliable transportation.
- Must be responsive, extremely reliable and possess a top level work ethic.
- Available to work various shifts, weekends and holidays a must.
- Attention to detail a must.
- Excellent communication skills: verbal and listening.
- Ability to work independently and also collaborate with peers.
- Ability to carry one or more of the following communication devices: Cell Phone/Walkie-Talkie/Megaphone (in emergency situations), required.
- Ability to maintain professional attitude and tolerate stress in a fast-paced environment.
- Formal training will be provided. Shifts available: Mon-Fri: 7am-3pm, 3 pm – 10pm; 10pm-6am Sat/Sun: 6am-2pm, 2pm-10pm, 10pm-6am.
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