Customer Service RepresentativeLocation: Ellenton, FL (Onsite)
Job Type: Contract
Pay: Up to $17.50/hour
Schedule: Tuesday–Saturday, 7:00 AM–4:00 PM
Days Off: Sunday & Monday
About the Role
We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while providing excellent service.
What You’ll Do
- Assist customers and business partners by phone and email
- Handle customer complaints calmly and professionally
- Diagnose, assess, and resolve customer issues
- Monitor delivery routes and progress
- Scan haul-away pods and verify stamps
- Process delivery order changes and cancellations
- Communicate with customers, drivers, and business partners to resolve issues
- Manage multiple priorities while maintaining accuracy and organization
What You’ll Need
Required:
- Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- Strong problem-solving skills
- Ability to remain calm and effective in a fast-paced environment
Preferred:
- High school diploma or equivalent
- 1+ year of related customer service experience
- Previous call center experience
- Experience in delivery, transportation, or logistics
- Ability to provide professional, customer-focused solutions under pressure
Why This Opportunity?
Join a fast-paced team where you’ll work directly with customers, drivers, and business partners while building valuable experience in customer service and delivery operations.
