Job Description
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring accurate order processing. The person in this role will provide responsive service, handle inquiries with professionalism, and contribute to a positive experience for every caller.
Responsibilities:
• Respond to incoming customer calls promptly and provide clear, courteous assistance tailored to each inquiry.
• Place outbound calls as needed to follow up on requests, clarify details, or provide updates to customers.
• Enter orders accurately into internal systems while confirming information and resolving discrepancies.
• Address service-related questions and concerns by identifying needs and guiding customers toward appropriate solutions.
• Maintain detailed and organized records of customer interactions, transactions, and follow-up activities.
• Support a fast-paced call center environment by managing multiple inquiries efficiently while meeting service expectations.• Previous experience in a customer service or call center role with a strong focus on phone-based support.
• Ability to handle a high volume of inbound calls while maintaining professionalism and attention to detail.
• Experience with order entry and accurate data input in a structured work environment.
• Strong verbal communication skills and the ability to interact effectively with a wide range of customers.
• Comfortable making outbound calls when follow-up or additional information is required.
• Reliable organizational skills with the ability to manage tasks, document interactions, and prioritize work effectively.
