Program Manager
Malvern, PA
ROLE_DESCRIPTION -
• 7-8 years of Program & Portfolio Delivery Management Experience.
• Good to have Program Management Certification
• Sound knowledge of Agile Delivery Planning and Execution
• Strong Communication and Interpersonal skills
• Cross-Functional Leadership and Executive Leadership Reporting Skills
• Vendor Management
Roles & Responsibilities
Role Responsibilities
• Leads execution of quarterly delivery plans aligned to strategic priorities
• Translates committed work into actionable delivery plans across teams
• Monitor delivery progress and optimize flow of work across the system
• Identifies and manages risks, dependencies and impediments
• Drives delivery progress and resolves execution gaps
• Ensures work entering delivery is clear, prioritized, and ready prior to planning cycles
• Influences sequencing and trade off decision across teams based on capacity, dependencies and delivery data
• Owns family-level dashboards for KPIs, OKRs and team health
• Provides weekly and monthly status on progress against quarterly objectives
• Ensures consistency, quality and accuracy of delivery reporting
• Uses data and qualitative signals to highlight risks, trends and improvement areas
• Drives data-informed decision making through standardized metrics
• Translates delivery metrics into actionable insights to inform leadership decisions at the portfolio level
• Facilitates quarterly Program Increment (PI) planning sessions across teams
• Ensures alignment of priorities, capacity, cross-team dependencies, and sequencing of work
• Coordinates cross-team dependencies and integration points
• Drives stakeholder engagement across product, engineering, and partners
• Establishes clear quarterly commitments and success measures
• Ensures planning readiness by surfacing gaps in scope clarity, dependencies, and decision-making ahead of planning events
• Coordinates across internal teams (Product, Engineering, MarTech, Analytics)
• Manages relationships with internal stakeholders, external partners and vendors
• Aligns cross-team dependencies to minimize delivery friction and improve delivery outcomes
• Drives cross-divisional alignment efforts across LoBs
• Serves as a connector across teams and functions to align execution with strategic intent and enterprise priorities
• Overseas delivery coordination for complex initiatives (e.g. Cloud migration and platform modernization
• Ensures alignment with enterprise standards and governance
• Coordinates dependencies across engineering, architecture and vendors
• Supports adoption of modern delivery practices and platform capabilities
• Ensures technical initiatives are integrated effectively into the broader delivery system to avoid downstream risks and misalignment
• Identify systemic constraints across LoB within planning, execution, and coordination
• Drives continuous improvement of delivery processes and practices, operating models, and workflows
• Identifies and addresses systematic inefficiencies and risks
• Promotes standardization across teams to improve clarity, scalability, predictability and delivery confidence
• Performs ad hoc delivery and operational support as needed
• Owns and evolves delivery patterns, standards, and operating models across teams to improve e2e flow
• Identifies cross-team and organizational constraints that impact delivery outcomes and drives resolution through scalable changes
• Develops and implements repeatable playbooks, frameworks, and practices that scale delivery effectiveness across the organization.
Expertise Needed:
• Program & Portfolio Delivery Management
• Agile Planning & Execution
• Cross-Functional Leadership
• Risk, Dependency & Issue Management
• Delivery Governance & Reporting
• Data-Driven Decision Making
• Enterprise Transformation & Technology Programs
• Stakeholder & Vendor Management
• Strategic Thinking & Organizational Influence
Skills: Digital : Microsoft Dynamics 365 CRM Functional~Digital : Microsoft Dynamics 365 CRM Technical
Experience Required: 8-10
