MAINTENANCE ENGINEER-HOTEL HOSPITALITY

Job Description

Chief Engineer

SUMMARY: Responsible for the preventive maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for the department.
• Perform, administer, and document preventive maintenance programs in the brand-approved system.
• Respond to emergencies on short notice.
• Position requires being on call 24/7.
• Maintain and manage the hotel work order system, complete work orders on time, and file them in the Brand-approved system.
• Responsible for the safety and security of flammable and other maintenance items.
• Responsible for the cleanliness of the parking lot and grounds, and for picking up and maintaining the interior and exterior property, including all trash and cigarette butts.
• Walks the entire property regularly and identifies maintenance or cleanliness issues that need to be addressed.
• Obtains pricing and bids, or develops cost estimates as directed.
• Maintains working spaces in safe and clean condition.
• Paints and makes minor repairs.
• Monitors parking lot lights and exterior signs.
• Responsible for maintaining the sports court, pool, and equipment.

• Works directly with the General Manager to identify and accomplish all technical and/or skilled-related projects within the hotel, including but not limited to the following:
• Perform HVAC spring and winter inspections.
• Assist in HVAC unit repair projects.
• Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
• With the GM, implement and manage hotel key control.
• Repair carpet and tile floors.
• Minor roof repairs, painting projects, and exterior projects.
• With GM, identify skills needed for different projects and train technical people at the property.
• Perform, administer, and document the preventative maintenance schedule.Maintain proper records utilizing the computer system.
• Remain highly visible and be readily available for guests at all times.
• Take the initiative to offer assistance or answer questions throughout the hotel.
• Assist other departments with moving furniture and unloading and storing supplies.
• Maintains and services pool and spa areas, including testing and recording, as stated by State and City regulations.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team completes its entire workload daily.
• Perform maintenance requests.
• Set up and keep all maintenance-related documentation logs updated for QA Audits.
• Practice and comply with safety standards at all times. Know all hotel emergency procedures.

• Drive a company or personal vehicle to procure supplies, deliver small equipment, or run general hotel-related errands.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

• Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience:
• High School diploma or GED preferred.
• Five years of technical maintenance training or experience preferred.
• Experience in developing and managing budgets and capital expenditures preferred.
• Supervisory experience preferred.
• Knowledge, Skills, and Abilities:
• Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool Operations, Plumbing, and General Building Maintenance.
• Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
• Good interpersonal skills. Ability to work in a courteous, tactful, and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills.
• Possess excellent time management skills.
• Know and understand guest needs and expectations.
• Practice safety standards at all times.

• Skilled in the operation of listed tools and equipment.
• Complete knowledge of the Emergency Equipment Manual, including utility and water shutoff equipment, the fire alarm system/panel, and emergency procedures.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 24 hours a day, 7 days a week.Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than their preferred or typical shifts, as well as overtime,as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests from managers and act as a team player with staff at all levels.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
• Immediately report any suspicious activities by guests or others.