Production Support & Troubleshooting: Provide end-to-end support for Java applications Spring boot, identifying root causes of technical glitches and implementing permanent fixes.
Incident Management: Lead the resolution of P1 (Critical) and P2 (High) incidents within defined SLAs. Coordinate with stakeholders and provide regular status updates during outages.
Database Management: Write and optimize complex SQL queries, perform data fixes, and troubleshoot performance issues in Oracle and MSSQL u environments.
Cloud & Infrastructure: Monitor and manage application health on AWS, utilizing cloud-native monitoring tools to ensure high availability.
API & Microservices Support: Troubleshoot RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures.
Technical Skills & Qualifications
Strong command of Core Java and Spring Boot (Collections, Multithreading, Exception Handling, and OOPS concepts).
Hands-on experience in debugging Java code and analyzing thread/heap dumps.
Understanding of Microservices architecture and RESTful APIs.
Proficiency in Oracle and MS SQL Server. Ability to write stored procedures, triggers, and perform complex joins for data analysis.
Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
Expertise in using Ticketing Tools such as Jira, ServiceNow)
Familiarity with monitoring tools (e.g., Splunk, NewRelic).
Prior experience handling L2/L3 support in a high-pressure environment.
Knowledge of ITIL frameworks (Incident, Problem, and Change Management).
