Field Support Technician
Location: Greater Atlanta, GA
Training Location: Vinings, GA 30339
Interview Process: Two rounds, with a potential in-person final interview
Position Overview
We are seeking a hands-on Field Support Technician to provide on-site and remote IT support across multiple locations for a financial services organization. This role requires strong troubleshooting skills, a customer-focused approach, and the ability to independently manage support requests from initial diagnosis through resolution.
Candidates must have experience supporting multiple branches or office locations and coordinating with external vendors. Strong Jamf experience is particularly valuable.
Key Responsibilities
- Support Windows and macOS systems, including desktops, laptops, applications, printers, peripherals, and basic network connectivity.
- Troubleshoot conference room audio/video equipment, telephone systems, and other office technology.
- Support computer imaging, software deployment, and endpoint management using SCCM and Jamf.
- Perform basic server administration, including installing and configuring printers on print servers.
- Manage support requests in Jira, providing timely updates, clear documentation, and consistent follow-through.
- Coordinate with internal IT teams and external vendors to resolve issues across multiple locations.
- Assist with equipment installations, upgrades, and technology deployments.
- Independently prioritize workload, communicate with end users, and take ownership of issues through resolution.
- Travel between locations and adjust priorities based on business needs.
Training and Work Schedule
- Complete an initial eight-week, fully on-site training program in Vinings and the field, beginning with one week supporting the service desk followed by seven weeks shadowing field technicians.
- After training, follow an alternating weekly schedule between office-based work and remote/field support, including branch visits.
- Maintain flexibility for after-hours support, occasional overnight travel, and changing business priorities.
Required Qualifications
- High school diploma or equivalent.
- At least four years of on-site IT service or technical support experience.
- Experience supporting multiple branches or office locations.
- Experience coordinating with external vendors for technical support.
- Experience supporting Windows and Mac systems in a business environment.
- Working knowledge of SCCM, Jamf, computer imaging, and software deployment.
- Experience troubleshooting audio/video equipment and basic network connectivity.
- Basic server administration experience, including print server configuration.
- Strong communication, customer service, prioritization, and ticket management skills.
- Ability to work independently and manage multiple support needs.
- Ability to lift equipment weighing 50 pounds or more.
Preferred Qualifications
- Five or more years of IT support experience.
- Strong hands-on experience with Jamf.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A or Network certification.
- Previous experience in banking, credit unions, or financial service
