Logistics Cargo Tracking & Dispatch

Logistics Cargo Tracking and Dispatch

Location: Addison, TX

Pay: $22 - $23.31 per hour

Employment Type: Full - Time and Part - Time

Benefits: 401(k) , health insurance with company contribution, paid time off, and short-term disability and life insurance options

Shift Available: Weekdays evenings and overnight, Weekends evenings and overnight.

We are committed to long-term growth and stability for our team members. All positions begin on a part-time basis with a clear path to full-time status, which is offered within the first 90 days based on individual performance and business needs.

Position Overview

First Responder Protective Services is hiring Full - Time and Part -Time Logistics Cargo Tracking & Dispatch Coordinators to support nationwide high-value cargo escort operations. In this fast-paced role, you'll monitor shipments from pickup through delivery, coordinate field personnel, communicate with clients, and maintain accurate operational updates. This position is ideal for candidates with experience in freight dispatch, transportation, fleet operations, track and trace, public safety communications, or other operations coordination environments. .

This is not a truck driving position, cybersecurity role, armed security officer assignment, or warehouse position. This is an office-based logistics operations and dispatch role supporting nationwide cargo escort operations.

Key Responsibilities

• Track high value cargo movements from departure through delivery using real-time GPS systems.
• Monitor live camera feeds and other available security technology associated with active operations.
• Conduct and document required check-ins with field escort personnel.
• Communicate route progress, estimated arrival times, delays, stops, and delivery confirmations to clients.
• Respond promptly and professionally to client phone calls, emails, and text messages.
• Assign qualified field personnel to escort deployments based on availability, location, client requirements, and operational needs.
• Confirm that assigned personnel understand pickup information, delivery information, reporting requirements, and client instructions.
• Manage deployment schedules while helping control unnecessary overtime and travel expenses.
• Arrange airfare, rental vehicles, hotels, and other necessary travel.
• Track changes to flights, schedules, routes, pickup times, and delivery appointments.
• Review GPS activity and field reports for route deviations, unexpected stops, missed check-ins, or conflicting information.
• Maintain complete and accurate shipment monitoring logs.
• Escalate communication failures, tracking interruptions, delays, incidents, and possible security concerns.
• Support multiple active cargo movements while maintaining accurate records for each operation.
• Handle confidential client, cargo, route, personnel, and shipment information with discretion.

Required Qualifications

• Strong attention to detail with the ability to identify missing or conflicting information.
• Excellent written and verbal communication skills.
• Ability to remain organized while managing multiple active operations simultaneously.
• Proficiency using multiple computer systems, browser tabs, email, GPS/tracking platforms, and messaging applications.
• Ability to prioritize urgent situations while maintaining routine monitoring responsibilities.
• Dependable attendance and the ability to work a full-time assigned schedule.
• Ability to handle confidential cargo, client, route, and personnel information with discretion.

Preferred Qualifications

• Previous experience in freight dispatch, track and trace, logistics, transportation, fleet monitoring, roadside assistance, emergency communications, public safety dispatch, or field service dispatch.
• Experience working in a fast-paced operations, dispatch, transportation, or logistics environment.
• Familiarity with GPS tracking systems, shipment monitoring platforms, or dispatch software.

Physical Requirements

• Sit for extended periods.
• Use multiple computer monitors simultaneously.
• Frequently use a keyboard, mouse, and telephone.
• Occasionally lift up to 20 pounds.
• Ability to distinguish colors and read maps, GPS displays, and computer screens.
• Ability to remain attentive during extended monitoring periods.

Essential Skills

• Critical thinking
• Problem solving
• Time management
• Multitasking
• Calm under pressure
• Decision-making
• Customer service
• Situational awareness

Schedule and Work Environment

This is a full-time position supporting a 24/7 nationwide cargo operations center. Available schedules may include daytime, evening, overnight, weekend, and holiday shifts.

Some shifts may involve multiple active cargo movements, urgent client requests, travel changes, or operational issues. Other periods may be quieter and require consistent monitoring, accurate documentation, and sustained attention.

Compensation and Benefits

• $22 - $23.31 per hour
• Health insurance with company contribution up to $550 per month
• 401(k) retirement plan
• Paid time off
• Short-term disability insurance available
• Life insurance available
• Hands-on experience with GPS tracking, live video monitoring, logistics coordination, and nationwide security operations

Posted By:

First Responder Protective Services
4006 Belt Line Rd, Suite 138
Addison, TX 75001
Texas Department Of Public Safety Private Security Program License # C10520601

Equal Employment Opportunity

First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

First Responder Protective Services Corp. is a nationally recognized security firm specializing in armed and unarmed guard services, off-duty police for security and traffic control, high-value cargo escorts, mobile surveillance deployments, and executive protection. We serve a wide range of clients including Fortune 500 companies, logistics providers, construction firms, and critical infrastructure across the United States. The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve