Project Coordinator / Customer Operations Coordinator

Location: Wappingers Falls, NY | On-site

Employment Type: Contract-to-Hire

Background Check Required | No Drug Test

We are hiring a Project Coordinator / Customer Operations Coordinator to support a leading medical device organization specializing in advanced patient simulation technology used by healthcare professionals and training programs.

This position sits at the center of the customer order process. Youll coordinate with customers, internal departments, distribution partners, finance teams, and banking partners to make sure orders move from purchase order through fulfillment accurately and efficiently.

The role combines customer communication, project coordination, order management, problem-solving, and administrative responsibilities. Its a strong opportunity for someone looking to build a career in customer operations, project coordination, or account management within a professional corporate environment.

• Manage customer purchase orders and order-entry activities
• Serve as a primary point of contact for new and existing customers throughout the order lifecycle
• Coordinate across Finance, Order Management, Subscription Services, Distribution, and other internal teams
• Track orders from initial submission through fulfillment
• Research and resolve order discrepancies, payment issues, and fulfillment concerns
• Communicate with banking and payment partners when necessary to resolve customer issues
• Maintain accurate customer and order information within Salesforce and other internal systems
• Ensure required customer documentation and information are complete and accurate
• Provide responsive, white-glove customer support throughout the ordering process
• Handle a combination of customer communication, administrative work, coordination, and data entry
• Manage multiple customer requests and priorities while maintaining strong attention to detail

Must Have

• Strong customer service and relationship-building skills
• Excellent written and verbal communication
• Strong organization and attention to detail
• Ability to problem-solve and take ownership of customer issues
• Experience with Microsoft Office
• Ability to learn Salesforce or similar CRM/business systems
• Comfortable communicating with customers by phone, approximately 1020% of the day
• Ability to manage multiple priorities and follow tasks through to completion

Nice to Have

• Purchase order or order-processing experience
• Salesforce experience
• Customer operations or account coordination experience
• Project coordination experience
• Experience supporting billing, finance, banking, or payment processes
• Experience in healthcare, medical devices, distribution, logistics, or manufacturing

You do not need to come from the medical device industry. Candidates with transferable experience in areas such as the following could be a strong fit:

• Customer service
• Hospitality or restaurant management
• Retail operations
• Banking or financial services
• Call center/customer support
• Administrative coordination
• Account coordination
• Order management

This is a great opportunity for someone who wants to move beyond a traditional customer service position and gain broader business experience. Youll work across multiple departments, manage real customer issues, learn order and operational processes, and build experience that can translate into future opportunities in project coordination, customer operations, account management, or business operations.

This is a contract-to-hire opportunity based on-site in Wappingers Falls, NY.

This is a Contract to Hire position based out of Wappingers Falls, NY.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Wappingers Falls, NY.

This position is anticipated to close on Nov 6, 2026.

This is a fully onsite position in Wappingers Falls,NY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.