Core Solutions Analyst

Core Solutions Analyst - Wethersfield Branch

We are seeking an energetic individual with a positive attitude!

Dutch Point Credit Union is a community based not for profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential.

Position Overview

The Core Solutions Analyst is responsible for supporting the daily administration, configuration, and optimization of the Symitar core banking system and related platforms. This role ensures system reliability, resolves issues as they arise, and supports efficient, consistent operations across the organization.

This position plays a critical role in reducing backlog and supporting day-to-day system demands, enabling leadership to focus on larger strategic initiatives while maintaining strong system performance and user experience.

Key Responsibilities

Core Banking System Administration & Support

• Maintain and support the Symitar core banking system and related platforms
• Execute system updates, including rates, configurations, reports, and system changes
• Monitor system performance and ensure ongoing accuracy and reliability

Issue Resolution

• Troubleshoot system issues and determine root causes
• Implement solutions and coordinate with vendors when escalation is required

Development & Configuration

• Build and modify PowerOn programs to support system functionality
• Develop and maintain document mapping processes (SymFormPDF/PowerFrame Docs)
• Configure system parameters, defaults, and settings
• Create and maintain batch jobs and job files
• Develop and maintain automated SFTP batch scripts and scheduled jobs

Process Improvement & Optimization

• Identify inefficiencies in system-related workflows across departments
• Implement system-based changes to improve efficiency and reduce manual work

Release Management & Testing

• Support testing and deployment of system updates and enhancements
• Validate system changes and ensure documentation is completed

Operational & Ancillary System Support

• Support systems and devices connected to the core environment (e.g., card printers, pin pads, scanners, signature pads)
• Assist with system-related operational needs across departments

Backup & Coverage Support

• Provide backup support for core banking system operations during absences of senior resources
• Support continuity of system operations during periods of high demand

What Success Looks Like

• System updates and changes are completed accurately and within expected timelines
• System issues are resolved efficiently and do not recur
• Backlog is reduced through consistent execution of day-to-day system work
• Teams experience reliable system support with minimal disruption
• Processes are improved to increase efficiency and reduce friction points
• Work is effectively prioritized across a range of system requests and competing demands

Required Qualifications

Experience

• 3+ years of experience working in a Jack Henry Symitar environment
• Hands-on experience with system configuration, PowerOn programming, and batch processing
• Experience supporting production systems and resolving issues in real time

Education

• Bachelor’s degree in computer science, information systems, or related field
• OR
• equivalent combination of education and experience

Compliance, Risk & Confidentiality

• Adhere to all regulatory, security, and internal policy requirements
• Ensure the confidentiality and protection of member and organizational data
• Follow established procedures for system access, data handling, and risk mitigation
• Support audit, compliance, and security-related activities as required

Preferred Qualifications

• Experience working in a credit union or financial institution
• Experience with MeridianLink or similar platforms
• Experience with process improvement or automation initiatives

Technical Skills

• Symitar (Jack Henry)
• PowerOn programming
• SQL / database fundamentals
• Advanced Excel
• Power BI or similar tools (preferred)

Key Skills & Behaviors

· Uses structured problem-solving to assess issues, identify root causes, and determine appropriate solutions

· Communicates clearly and verifies understanding to ensure alignment and minimize rework

· Establishes clear expectations before beginning work to reduce ambiguity and errors

· Takes ownership of assigned work and follows through to completion within defined timelines

· Prioritizes effectively and adjusts focus based on changing demands and business needs

· Maintains a high level of attention to detail to ensure accuracy and system integrity

· Applies sound judgment when working through competing requests and varying levels of complexity

Work Environment

• Hybrid work flexibility based on business needs
• Standard business hours with occasional extended hours during system updates, projects, or issue resolution
• Occasional travel to branch locations or vendor-related activities

Adaptability to evolving priorities and deadlines.

This full time position offers full benefits package, Health/Dental/Vision, EAP, matching 401K, paid Holidays, Vacation, Sick. Free Parking, and more!

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you! Please apply today!

EDUCATE / SERVE /DELIGHT

Our Brand Values

Commitment - Contributing to the betterment of the credit union and committing to the growth of our members, co-workers and ourselves.

Courage - The ability to face and push through challenges that may be outside of our comfort zone. Displaying the willingness to accept, lead and direct change.

REspect - Being thoughtful; to listen to others and consider the effects of words and actions on co-workers and members.

Social Responsibility - Through outreach efforts and partnerships, we promote and advocate for activities that positively impact our communities.

Transparency - We provide truth and clarity in how we conduct business to build strong life-long relationships.

Dutch Point Credit Union is committed to serving members with care, clarity, and trusted guidance while creating a strong, values-based workplace for employees. This role will help strengthen the leadership, coordination, and service discipline needed to give members and internal partners a responsive, consistent Lending Experience.
Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT
Employment Type: Full-time
Work Environment / Schedule: Centralized Lending Experience processing in a standard office environment;
Dutch Point Credit Union is an equal opportunity employer.
This full time position offers full benefits package, Health/Dental/Vision, matching 401K, paid Holidays, Vacation, Sick. Free Parking, and more!
If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you!