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Job description
The Lighting Account Manager / Project Manager
The Project Manager coordinates with internal teams to meet project timelines, maintain reliable order dates, and pursue expedites when needed. Success requires managing multiple accounts, projects, and priorities simultaneously while keeping customers informed and driving outstanding issues to resolution.
Essential Goals and Responsibilities Account Ownership
Serve as the primary contact for all incoming calls and emails from assigned accounts; respond promptly, coordinate internal support, and follow up until requests are resolved.
Build strong relationships with customers, distributors, rep agencies, and sales partners, as applicable. Understand account contacts, communication preferences, ordering requirements, and project expectations.
Maintain working knowledge of all open orders, upcoming deadlines, outstanding issues, and commitments for the assigned book of accounts.
Order Management and Project Timelines
Review purchase orders for accurate product numbers, quantities, pricing, ship-to and bill-to information, and requested delivery dates. Resolve discrepancies and missing information before processing.
Enter and maintain accurate sales orders in the ERP system and provide order confirmations to customers.
Establish and update scheduled ship dates based on customer needs, inventory availability, and confirmed production or purchasing timelines. Keep requested, scheduled, and revised dates accurate and clearly documented.
Regularly review open orders against project milestones and required delivery dates. Identify risks early and coordinate actions to meet timelines.
Actively pursue expedites with Purchasing, Production, and Warehouse teams when required. Track progress, escalate roadblocks, and confirm the outcome with customers.
Coordinate order changes, releases, partial shipments, and delivery scheduling. Communicate delays as soon as they are known, including revised expectations and available options.
Customer Communication and Internal Coordination
Provide proactive order status updates so customers know what is shipping, what remains open, and which items need attention.
Coordinate with Sales, Purchasing, Production, Engineering, Quality Control, Warehouse, and Accounting to resolve questions and keep orders moving.
Answer product and service questions using current company information; involve the appropriate technical resource when needed and remain responsible for customer follow-up.
Maintain complete account records, correspondence, order notes, and action items. Escalate issues with clear details, customer impact, and the action or decision needed.
Invoicing and Warranty Support
Coordinate with Accounting to ensure shipped orders are accurately invoiced and resolve billing discrepancies, missing documentation, and order-related credit questions.
Manage return authorization requests, replacements, and warranty claims for assigned accounts in accordance with company procedures.
Gather the information needed for evaluation, coordinate with Quality Control and other departments, and track returns, replacement orders, and applicable credits through completion.
Keep customers informed of claim status, required next steps, and the final resolution.
Skills and Experience Requirements
Experience in account management, client services, sales support, or order and project coordination; lighting industry experience preferred.
Ability to manage a book of accounts and multiple projects with competing deadlines, frequent interruptions, and changing priorities.
Strong organization, attention to detail, and follow-through; able to prioritize work based on project deadlines and customer impact.
Clear, professional written and verbal communication, including the ability to handle difficult conversations and resolve customer concerns.
Ability to work independently, coordinate across departments, and escalate issues appropriately.
Proficiency with Microsoft Excel, email, and ERP or order management systems; NetSuite experience preferred.
Ability to learn products, pricing, lead times, ordering requirements, and return and warranty procedures.
W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.
We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.
Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.
We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.
We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.
Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.
As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.