Job Description
We are looking for a Customer Service Representative to support a manufacturing-related operation in Lombard, Illinois. This Contract position is ideal for someone who communicates clearly, handles customer concerns effectively, and enjoys resolving issues in a fast-paced environment. The person in this role will assist callers with program-related questions, document interactions thoroughly, and help ensure a positive service experience across phone and email channels.
Responsibilities:
• Respond to inbound calls promptly and courteously while maintaining a detail-oriented and service-focused approach.
• Investigate customer questions related to photo enforcement programs and provide accurate, clear information to resolve concerns.
• Record detailed summaries of customer interactions and outcomes in the designated tracking system each day.
• Escalate complex or sensitive matters to the Team Lead quickly to support timely resolution.
• Guide customers through payment transactions, including assistance with credit card processing for violation-related payments.
• Monitor email and internal communication channels daily to stay informed and respond to service-related updates.
• Perform administrative support tasks such as data entry, order-related updates, and other assigned customer service duties.
• Support appointment scheduling or outbound follow-up communication when needed to address customer needs.• Experience handling inbound customer calls in a call center or customer service setting.
• Strong verbal and written communication skills with detail-oriented grammar, tone, and listening ability.
• Ability to research issues, solve problems efficiently, and manage escalated concerns appropriately.
• Comfortable entering accurate notes and maintaining detailed records in internal systems.
• Proficiency with email correspondence and basic Microsoft Office applications, including Word and Excel.
• Ability to assist customers with payment-related interactions in a clear and service-oriented manner.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
