Customer Service Representative
$20-$25/hour, based on experience + Spiffs!
Full-Time | Elgin, IL Monday-Friday | 7:30 AM-4:30 PM
Advantage Contractor Solutions, a family-owned company proudly serving the community since 1992, is looking for an organized, upbeat, and customer-focused Customer Service Representative to join our Elgin team! If you're great on the phone, thrive in a busy environment, and have experience in HVAC, plumbing, electrical, construction, or another skilled trade, we'd love to hear from you!
What You'll Do
- Answer incoming customer calls and emails
- Provide friendly, professional customer service
- Schedule and dispatch technicians for service calls
- Coordinate daily schedules and appointment changes
- Communicate with customers regarding appointments and follow-ups
- Keep customer information and service records accurate and up to date
- Work closely with technicians, sales, and office staff
- Help resolve customer questions and concerns
- Keep things organized when schedules and priorities change
What We're Looking For
- At least one year of customer service experience
- HVAC, plumbing, electrical, construction, or other trades experience strongly preferred
- Previous dispatching or service scheduling experience is a big plus
- Strong phone and communication skills
- Excellent organization and multitasking abilities
- Comfortable working in a fast-paced service environment
- Computer proficiency
- Experience with Service Titan software is a plus
- Dependable, positive, and team-oriented
- Strong customer-first mindset
Benefits Package:
- Medical Insurance: 75% employer-paid for employee through BlueCross BlueShield; up to 50% for dependents
- Dental Insurance: 50% employer-paid
- Vision Insurance: 50% employer-paid
- Life Insurance: $25,000 employer-paid policy
- 401(k) with 1.5% company match
- Paid vacation
- 6 paid holidays
- Skills training and career development
Ready to Join the Team?
Apply today to join Advantage Contractor Solutions in Elgin, IL!
Candidates will be required to pass a background check upon being given a conditional offer of employment
