Customer Service Representative

This role focuses on customer service, order processing, and issue resolution. The candidate will handle customer inquiries through phone, email, Teams, and ticketing systems; enter orders; maintain records in the ERP system; resolve billing issues; and coordinate with sales, service, and other departments to ensure customer satisfaction and on-time delivery.

Key Requirements:

• 2+ years of customer service experience, preferably in manufacturing or technical services.
• ERP experience, including order entry, quoting, and returns.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong communication, problem-solving, and attention-to-detail skills.
• Ticketing system experience is a plus.
• High school diploma or GED required; an associate degree is preferred.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.