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Top Skills' Details
2-3 years of experience working with end users
Providing 1st level support for hardware and software systems, primarily a windows shop
Strong communication skills, they have a diverse user base with varying levels of tech experience
Secondary Skills - Nice to Haves
Job Description
We’re seeking a motivated, customer-focused IT Support Specialist to join our growing team. This entry-level position is ideal for someone with 2–3 years of experience in IT support or help desk environments who’s hungry to learn, eager to grow, and ready to be the face of our department. The IT Support Specialist will provide Tier 1 support for hardware, software, and network-related issues across multiple company locations. They will act as the first point of contact for internal users, ensuring exceptional customer service and timely issue resolution. The role involves troubleshooting technical problems independently and escalating more complex issues when necessary. All resolutions must be documented clearly and thoroughly in the Freshdesk ticketing system to support team knowledge sharing. The specialist will travel between facilities as needed to deliver on-site support and maintain consistent service levels.
You’ll be supporting a diverse user baseincluding long-tenured employees with varying levels of tech comfortso patience, empathy, and strong communication skills are essential. You’ll also be expected to document your work thoroughly to support team knowledge-sharing and faster resolution of recurring issues.
Work Environment
This position is fully onsite at the Mount Prospect location, with occasional travel required based on workload and business needs.
Business Drivers/Customer Impact
As the organization scalesadding new locations and modernizing its infrastructurethere’s a greater need for front-facing support to ensure smooth day-to-day operations.