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Infrastructure Engineer

Kelly Services

Waterloo, IA 50703 • 10/17/2026

Engineering , Information Technology , Professional

Job Description

Job Description

Position Title:Infrastructure Engineer

Pay Rate: $30.00/hour (W2 through Kelly Services)
Schedule: 1st shift with a flexible start between 7:00 and 8:00 a.m.
Assignment Length:12 Months
Visa Sponsorship: Not available now or in the near future

Position Summary

We are seeking an Infrastructure Engineer to provide onsite IT support across two locations. This role will troubleshoot computers, printers, Windows systems, ServiceNow tickets, assets, and basic network or security issues in both office and manufacturing environments.

Key Responsibilities

  • Provide onsite deskside support across two locations.
  • Image computers and resolve ServiceNow tickets.
  • Troubleshoot Windows, hardware, software, printers, and peripherals.
  • Replace printer toner and basic printer components.
  • Update Asset Center records and manage IT assets.
  • Follow knowledge-base articles and documented procedures.
  • Maintain contact lists, process logs, incident reports, inventory, and service records.
  • Order supplies, monitor inventory, and coordinate equipment maintenance.
  • Communicate effectively with users, suppliers, and support teams.
  • Escalate issues outside established procedures.
  • Travel between locations using a personal vehicle.

Required Qualifications

  • Knowledge of Windows, computing, and networking fundamentals.
  • Customer-service and troubleshooting experience.
  • Proficiency with Microsoft Office and standard desktop applications.
  • Familiarity with computer security concepts.
  • Strong communication, documentation, and organizational skills.
  • Valid driver’s license and personal vehicle.
  • Ability to work in a non-climate-controlled shop-floor environment.
  • At least one year of IT experience preferred; recent graduates may be considered.

Preferred Qualifications

  • Experience with ServiceNow or asset-management systems.
  • Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools.
  • Exposure to PowerShell, VB/VBA, Python, or other scripting and automation tools.
  • IT-related degree or coursework.


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.