Dispatcher

Baton Rouge, LA

Central Plumbing Co. is seeking a highly organized, detail-oriented, and customer-focused Administrative Assistant / Service Dispatcher to support our growing plumbing service operations.

We are looking for a dependable professional who enjoys helping customers, managing multiple priorities, coordinating service appointments, and ensuring that every job is handled accurately and efficiently from beginning to end.

As our company introduces an AI-powered phone system, this position will play an essential role in managing customer interactions, reviewing incoming service requests, coordinating technicians, and ensuring that no customer or service opportunity falls through the cracks.

This is more than a traditional dispatching position. We need someone who takes complete ownership of the administrative and scheduling process, anticipates needs, follows through on commitments, and delivers exceptional customer experience.

Key Responsibilities

Customer Service & Administrative Support

• Serve as a professional, courteous, and knowledgeable point of contact for customers, technicians, and internal team members.
• Review and manage customer inquiries and service requests received through the company's AI-powered phone system, telephone, email, and scheduling platforms.
• Ensure AI-generated customer information, appointment details, and service requests are accurate, complete, and appropriately documented.
• Communicate professionally with customers regarding appointment scheduling, service updates, technician arrival times, delays, and follow-up requirements.
• Resolve customer concerns promptly while maintaining a positive, solutions-oriented approach.
• Maintain accurate customer profiles, service histories, job notes, and supporting documentation.
• Provide daily administrative support to field technicians and management.

Service Scheduling & Dispatch Coordination

• Schedule, confirm, and coordinate residential and commercial plumbing service appointments.
• Review incoming work orders and assign technicians based on availability, location, qualifications, and service priorities.
• Monitor daily technician schedules, job progress, and service completion.
• Adjust appointments and dispatch assignments when emergencies, cancellations, delays, or unexpected changes occur.
• Ensure technicians have the correct customer information, job details, materials, and instructions before arriving at service locations.
• Coordinate follow-up appointments, warranty work, return visits, and outstanding service requests.
• Maintain clear communication between customers, field technicians, and management to ensure efficient daily operations.

Permitting, Compliance & Job Documentation

• Coordinate and order required permits for plumbing installations, repairs, and other applicable projects.
• Assist with scheduling inspections and tracking permit approvals and outstanding requirements.
• Maintain accurate permit records, inspection documentation, and job-related compliance information.
• Follow established company procedures to help ensure work is properly documented and coordinated in accordance with applicable plumbing codes, local regulations, and permitting requirements.
• Communicate with technicians and management to identify missing information or documentation before work proceeds.
• Track outstanding permits, inspections, and compliance-related tasks through completion.

Parts Ordering & Technician Support

• Order plumbing parts, materials, and equipment needed for scheduled service calls and installations.
• Communicate with technicians to confirm material requirements and job specifications.
• Coordinate with vendors and suppliers regarding pricing, availability, deliveries, and backorders.
• Track parts orders and communicate delivery updates to technicians and management.
• Help minimize service delays by ensuring required materials are available when needed.
• Maintain accurate records of purchases, order statuses, and job-related material requirements.

Sales Support & Service Opportunities

• Assist technicians with identifying and coordinating additional service opportunities, recommended repairs, upgrades, and customer-approved work.
• Support the preparation and follow-up of estimates, proposals, and additional service recommendations.
• Communicate professionally with customers regarding available service options, maintenance recommendations, and scheduling needs.
• Coordinate additional appointments or work orders resulting from technician recommendations.
• Ensure approved work is accurately documented, scheduled, and communicated to the appropriate team members.
• Support customer retention through proactive follow-up and a consistent, service-oriented approach.

Job Ownership, Accuracy & Follow-Through

• Take responsibility for coordinating the administrative lifecycle of assigned service requests, from initial customer contact through scheduling, documentation, and completion.
• Ensure work orders contain accurate customer information, job descriptions, technician notes, materials, permits, and follow-up requirements.
• Monitor outstanding jobs and proactively address missing information, delays, or incomplete administrative tasks.
• Follow up with technicians and customers to ensure service commitments are fulfilled.
• Identify opportunities to improve scheduling efficiency, administrative processes, customer communication, and overall service delivery.
• Maintain organized records and consistently meet established deadlines and company expectations.

Required Qualifications

• Minimum of 2 years of experience in administrative assistance, customer service, scheduling, dispatching, office coordination, or a related role preferred.
• Strong customer service skills with the ability to communicate professionally and confidently.
• Exceptional attention to detail, organizational skills, and accuracy.
• Experience scheduling appointments, coordinating work orders, or managing multiple customer requests.
• Ability to prioritize responsibilities and manage changing schedules in a fast-paced environment.
• Strong computer skills, including Microsoft Office and the ability to learn new business applications.
• Ability to maintain detailed records, follow established procedures, and consistently complete assigned tasks.
• Strong written and verbal communication skills.
• Ability to work independently, take initiative, and follow through without constant supervision.
• Professional, dependable, and customer-focused attitude.

Preferred Qualifications

• Previous experience in plumbing, HVAC, electrical, construction, home services, or another field-service environment.
• Experience with ServiceTitan or comparable scheduling, dispatching, or customer relationship management software.
• Familiarity with AI-assisted phone systems, automated customer intake, or digital service-request platforms.
• Experience coordinating permits, inspections, or code-related documentation.
• Experience ordering parts, managing vendors, or coordinating materials for technicians.
• Familiarity with service estimates, customer follow-up, and sales support.
• Experience managing warranty work, maintenance appointments, or service agreements.

What We're Looking For

Our ideal candidate is someone who:

• Takes ownership:Doesn't simply enter information or schedule appointments but ensures every administrative step is completed.
• Puts customers first:Communicates with professionalism, patience, empathy, and a genuine commitment to excellent service.
• Pays attention to details:Understands that accurate notes, correct parts, proper permits, and timely follow-up are essential to successful service operations.
• Stays organized:Can manage multiple appointments, customer requests, technician needs, and deadlines without losing track of important details.
• Embraces technology:Is comfortable learning new systems, including AI-powered customer communication tools.
• Supports the team:Works collaboratively with technicians and management to keep service operations running smoothly.
• Thinks proactively:Anticipates potential scheduling, documentation, permitting, and material issues before they create delays.
• Follows through:Takes pride in completing tasks accurately and ensuring customers receive the service they were promised.

Why Join Central Plumbing Co.?

Central Plumbing Co. has proudly served the Baton Rouge community since 1974. We are committed to dependable plumbing services, strong customer relationships, and building a team that takes pride in professionalism, accountability, and quality work.

This opportunity is ideal for an administrative professional who wants to play an important role in a service-driven organization, develop additional operational skills, and contribute directly to customer satisfaction and business success.

Ready to Make an Impact?

If you're organized, customer-focused, detail-oriented, and take pride in making sure every job gets done right, we want to hear from you!

Join Central Plumbing Co. and become an essential part of the team that keeps our customers informed, our technicians supported, and our service operations running efficiently.

Apply today!