Desk/Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience.

Responsibilities:

• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.

• Respond to service desk requests within defined service levels and follow issues through to timely resolution.

• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.

• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.

• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.

• Apply security and compliance practices that align with healthcare IT standards and organizational policies.

• Assist with technologies that support both patient-facing services and core business functions.

• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.

• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.

• At least 1 year of experience in desktop support, help desk, or a similar end-user support role.
• Working knowledge of Active Directory for basic account support and access-related tasks.
• Experience supporting Microsoft Windows environments, including Windows 10.
• Ability to perform foundational troubleshooting for hardware, software, and peripheral issues.
• Familiarity with managing and updating service desk tickets in a structured support environment.
• Strong communication skills with the ability to assist users clearly and professionally.
• Comfortable handling multiple support requests while maintaining accuracy and service quality.