Accounts Receivable Collections Specialist

Are you persistent, resourceful, and willing to keep digging until you find answers?

We’re looking for an Accounts Receivable & Collections Specialist who enjoys solving complicated billing issues and building the relationships needed to get results. This role calls for someone who can look beyond an aging report, uncover what is holding up payment, and follow through until an account is resolved.

If you combine strong accounting skills with curiosity, professional confidence, and a talent for connecting with people, we would love to hear from you.

Job Summary

The Accounts Receivable & Collections Specialist works within the accounting department to recover past-due revenue, reconcile customer accounts, and strengthen company cash flow. The primary focus is resolving aged receivables, including balances outstanding for more than a year.

Success in this position requires thorough investigation, consistent follow-up, and strong professional relationships. You will research account histories, trace billing discrepancies, identify the right decision-makers, and work through payment barriers while maintaining positive client connections.

Core Responsibilities & Essential Functions

• Recover Past-Due Revenue: Take ownership of aged accounts receivable, prioritize collection efforts, and pursue outstanding balances through consistent, professional follow-up.
• Investigate Payment Delays: Dig into invoices, contracts, payment records, correspondence, and supporting documentation to determine why an account remains unpaid and what is needed to resolve it.
• Reconcile Customer Accounts: Research unapplied payments, short payments, credits, disputed charges, and other discrepancies to establish accurate outstanding balances.
• Build and Maintain Relationships: Develop productive connections with customers, accounts payable teams, project contacts, and decision-makers who can help move payment forward.
• Resolve Billing Disputes: Work with customers and internal teams to obtain missing information, correct billing issues, and remove obstacles to payment.
• Secure Payment Commitments: Communicate clearly about outstanding obligations, obtain specific payment commitments, and negotiate payment arrangements within company approval guidelines.
• Follow Through to Resolution: Track promised payments, revisit unresolved issues, and escalate stalled accounts with clear documentation and recommended next steps.
• Maintain Collection Records: Document conversations, account findings, payment commitments, and follow-up dates so each account has a clear history and action plan.
• Report Progress: Use aging reports and collection tracking tools to communicate recoveries, unresolved balances, recurring issues, and accounts requiring additional support.

Required Skills & Qualifications

• Relevant Experience: At least 2–4 years of experience in accounts receivable, commercial collections, or accounting, with demonstrated success resolving past-due accounts.
• Investigative Ability: Willingness to look beyond the first explanation, ask thoughtful questions, trace incomplete records, and pursue additional leads.
• Professional Persistence: Confidence handling difficult conversations, overcoming obstacles, and maintaining momentum when an account requires repeated follow-up.
• Relationship-Building Skills: Ability to be firm, respectful, and diplomatic while earning cooperation and preserving long-term client relationships.
• Accounting Knowledge: Strong understanding of invoicing, account reconciliation, payment application, credits, and accounts receivable aging.
• Microsoft Excel Proficiency: Ability to organize and analyze account data using sorting, filtering, and pivot tables.
• Organization and Accuracy: Strong attention to detail and the ability to manage multiple accounts, deadlines, and payment commitments.
• Ownership and Judgment: Ability to work independently, recognize when additional support is needed, and see issues through to completion.

Preferred Qualifications

• Experience recovering significantly aged or disputed commercial receivables.
• Familiarity with construction, contracting, or project-based billing.
• Experience navigating payment processes involving multiple departments or approval levels.
• Experience using QuickBooks or similar accounting software.

What Makes You a Strong Fit

You enjoy the challenge of an account that requires more research and a different approach. You can be direct about payment expectations while remaining approachable and professional. You understand that successful collections depend on accurate information, strong connections, and dependable follow-through.

If you’re ready to put your accounting knowledge, investigative skills, and relationship-building abilities to work, apply with your rsum. We would welcome the opportunity to learn about your experience and results.

Addison Energy Technologies, LLC (AET) is a woman owned professional services firm specializing in Building Commissioning; Commercial Building Inspections; and Testing, Adjusting, and Balancing (TAB). We provide our services to the Health Care, Entertainment, and Industrial sectors as well as Local, State, and Federal Governments. AET is headquartered in Northeast Georgia. We are a customer driven organization and continue to live by the age old credo: Customer Satisfaction is the number one priority.