PRIMARY PURPOSE: Procurement of raw materials for the manufacturing of corrugated goods in a timely and cost-effective manner. Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery.
ESSENTIAL DUTIES: Duties and responsibilities include the following. Other duties may be assigned as business demands.
- Create detailed specs and print cards for parts according to ISO procedures
- Obtain quotes for raw materials and customer products.
- Process and distribute orders received from customers via phone, fax, and email or company personnel.
- Make changes to or cancel orders/backorders and communicates changes to the team
- Inform customers of prices, shipping date, anticipated delays and any additional information needed by the customer
- Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints by implementing ISO procedures
- Purchase necessary materialsin a timely manner while maintaining cost effectiveness.
- Compile statistics and prepare various reports for management
- Maintain customer files
- Assist with answering house phones as needed
- Other duties may be assigned to meet business needs
KNOWLEDGE AND SKILLS:
- Strong communication, planning and organization skills
- Capability to read and interpret documents such as design specs and related ISO documents
- Mathematical ability to calculate figures and amounts such as percentages, costs, proportions
- Exhibit excellent phone etiquette
- Ability to think strategically, problem solve with a customer first focus
- Proficiency with MS Office products and other computer software
- Ability to multi-task, work independently, and prioritize workload in fast paced environment
PHYSICAL DEMANDS:
- Employee is regularly required to walk and talk and hear, stand and sit.
- Communicate on telephone and computer
- Vision requirements include close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.
WORK ENVIRONMENT: Grand Traverse Container is a manufacturing plant using corrugated paper. This work is performed in an office environment however often workers can be exposed to dust, odors, noise when in the shop area.
EDUCATION: Two (2) year degree or three (3) year relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job.
QualificationS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Self motivated with strong drive to achieve results.
