**Equipment Service Engineer
Location:** Woburn, MA | Type: Full-Time, Permanent
We are seeking a Equipment Service Engineer to provide remote customer support and hands-on field service for complex electro-mechanical renewable energy equipment.
Key Responsibilities:
- Provide technical support to customers via phone and email, including remote troubleshooting.
- Perform on-site troubleshooting, break/fix repairs, preventive maintenance, testing, and installation support.
- Diagnose electrical, mechanical, and electro-mechanical equipment issues using appropriate tools and technical documentation.
- Coordinate replacement parts, inventory, and service fulfillment.
- Work with engineering and operations teams to resolve recurring equipment issues and improve product reliability.
- Maintain accurate service records and contribute to continuous-improvement initiatives.
- Travel within North America up to 15%.
Requirements:
- High school diploma with vocational/trade training or an Associate/Bachelor’s degree in Electrical, Mechanical, Electro-Mechanical, Renewable Energy, or a related field.
- Hands-on experience troubleshooting and repairing industrial, HVAC, automotive, automation, renewable energy, or other complex electro-mechanical equipment.
- Strong customer service, communication, troubleshooting, and problem-solving skills.
- Ability to read schematics, drawings, manuals, and technical documentation.
- Valid driver’s license and clean driving record.
- Must be able to work onsite 5 days/week in Woburn, MA and travel up to 15%.
