Open Enrollment Representative/Customer Service

Open Enrollment Representative / Customer Service

Location: Elkridge, MD

Pay: $24.00/hr

Work Environment

This is an on-site position in a busy, high-volume call center environment. Employees work in an open cubicle setting and are expected to maintain strict adherence to schedules, quality standards, HIPAA requirements, and productivity metrics. Reliability, punctuality, and consistent attendance are critical to success in this role.

Schedule

Training: 10/19/2026 10/30/2026

Must be available to work either 8:00 AM 4:00 PM or 10:00 AM 6:00 PM

7.5 paid hours per day with a 30-minute unpaid lunch

Must be available throughout the full contract period with no planned time off

Compensation and Benefits

Pay Rate: $24.00/hr

Duration: 2-Month Contract

If eligible, benefits may include:

Medical, Dental, Vision

Critical Illness, Accident, and Hospital coverage

401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)

Voluntary Life & AD&D (employee + dependents)

Short-term and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program (EAP)

Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

We are seeking customer-focused professionals to support a healthcare open enrollment team. In this role, you will assist members by answering questions regarding healthcare eligibility, coverage options, and benefits information. The ideal candidate is comfortable handling a high volume of inbound calls, navigating multiple computer systems, and delivering exceptional customer service while meeting quality and productivity expectations.

Key Responsibilities

Respond to inbound calls regarding healthcare eligibility, coverage, and benefits questions

Research and interpret eligibility information from multiple electronic systems

Provide clear, accurate, and professional customer support to members

Handle high call volumes while maintaining quality and performance metrics

Document interactions and update records accurately

Maintain compliance with HIPAA and company policies

Demonstrate reliability, punctuality, and schedule adherence throughout the contract period

Required Skills & Experience

At least 1 year of customer service experience, preferably in healthcare

Call center experience with high-volume phone support

Understanding of healthcare insurance, eligibility, and coverage concepts

Knowledge of medical terminology

Strong verbal communication and problem-solving skills

Proficiency using Windows-based computer systems

Ability to work in a fast-paced, metrics-driven environment

Ability to pass a background check

Top Skills Must Haves:

Healthcare Insurance

Call Center Experience

Customer Service

High-Volume Inbound Calls

Healthcare Eligibility & Coverage Support

Nice-to-Have Skills:

Medicaid experience

Medicare experience

Member Services experience

Insurance customer support experience

Healthcare customer care experience

Benefits enrollment experience

This is a Contract position based out of Elkridge, MD.

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Elkridge,MD.

This position is anticipated to close on Oct 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.