SUMMARY
The SalesNetwork Engineer provides advanced technical support for network operations and serves as a technical link among the NOC, Sales Engineering, Sales, customers, carriers, and vendors. The position resolves escalated network issues, supports network changes and service implementations, and assists with the development of customer solutions.
The role combines hands-on troubleshooting, network engineering support, implementation planning, technical documentation, process improvement, and customer-facing technical support.
RESPONSIBILITIES
- Provide Tier 2 troubleshooting and escalation support for network, Internet, transport, circuit, and customer connectivity issues.
- Diagnose routing, switching, VLAN, QoS, bandwidth, and connectivity problems using network configurations, logs, alerts, interface statistics, and performance data.
- Troubleshoot BGP, OSPF, MPLS, SD-WAN, Ethernet, Internet, VPN, and carrier transport services.
- Guide NOC staff during complex or service-impacting incidents and coordinate escalations with carriers, vendors, and engineering resources.
- Support planned network maintenance, upgrades, migrations, customer cutovers, and configuration changes, including post-change validation.
- Assist with router, switch, firewall, SD-WAN, monitoring, and network-service configurations and deployments.
- Support implementation planning, testing, proof-of-concept activities, and evaluations of new network technologies.
- Participate in customer discovery to understand network, bandwidth, resiliency, connectivity, and technical requirements.
- Review proposed solutions for feasibility, supportability, risks, dependencies, equipment needs, and alignment with network capabilities.
- Provide technical input for network designs, proposals, statements of work, bills of materials, quotes, and implementation plans.
- Support customer-facing technical discussions and coordinate the handoff of approved services into implementation and ongoing operations.
- Maintain network diagrams, configurations, circuit information, troubleshooting guides, implementation records, and technical standards.
- Identify opportunities to improve or automate network operations, monitoring, implementation, documentation, and service-delivery processes.
- Participate in post-incident reviews and document root causes, corrective actions, and recommended improvements.
EDUCATION AND EXPERIENCE
- Three to five or more years of experience in network operations, network engineering, telecommunications, managed services, or a similar technical environment.
- Demonstrated ability to troubleshoot complex production network and customer connectivity issues.
- Experience supporting customer-facing network services and working with telecommunications carriers or service providers.
- Ability to read and understand network diagrams and router and switch configurations.
- Strong technical documentation and communication skills.
- Experience supporting customer solution design or Sales Engineering activities is preferred.
- Cisco, networking, or equivalent industry certifications are beneficial but not required.
TECHNICAL KNOWLEDGE
- TCP/IP, IPv4 addressing, subnetting, routing, and switching.
- BGP, OSPF, VLANs, Ethernet, MPLS, and SD-WAN.
- QoS, bandwidth management, VPNs, redundancy, and failover.
- Firewalls, carrier circuits, Internet services, and basic network-security concepts.
- Network monitoring and management systems, including Syslog, SNMP, and performance monitoring.
Experience with Cisco, Meraki, Versa, LogicMonitor, or similar platforms is beneficial.
COMPETENCIES SKILLS AND ABILITIES
- Strong technical troubleshooting, analytical, and problem-solving skills.
- Ability to work independently on escalated network issues.
- Understanding of both operational support and network design considerations.
- Ability to translate customer requirements into practical, supportable technical solutions.
- Clear communication with technical and non-technical stakeholders.
- Strong documentation, organization, and process-improvement skills.
- Ability to coordinate effectively across Sales, Engineering, the NOC, vendors, carriers, and customers.
- Interest in improving operations through standardization, automation, AI, and better technical tools.
Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way
