Job Description
We are looking for a Customer Service Representative to join our team in California. This is a 6-month contract-to-permanent opportunity for someone who enjoys helping customers, handling a steady volume of inbound calls, and delivering courteous support in a detail-oriented onsite environment. The person in this role will assist callers with general questions, order-related concerns, and occasional warranty or dispute matters while using internal systems and Microsoft Office tools to document interactions accurately.
Responsibilities:
• Manage incoming customer calls promptly and courteously, providing clear and helpful assistance on a range of service-related questions.
• Address customer concerns involving orders, product issues, warranty matters, or billing-related disputes with patience and attention to detail.
• Record call details, resolutions, and follow-up actions accurately within company systems to maintain complete customer records.
• Escalate more complex service situations when needed while ensuring customers receive timely updates and appropriate support.
• Use Microsoft Office applications and internal platforms to track information, communicate updates, and complete daily service tasks.
• Maintain a consistent, customer-focused approach while meeting attendance, quality, and responsiveness expectations in a high-volume call center setting.• At least 1 year of customer service experience in a call center or similar high-volume phone support environment.
• Prior experience handling inbound calls and resolving customer questions efficiently and professionally.
• Strong verbal communication skills with the ability to remain calm and courteous during challenging interactions.
• Comfortable working onsite 100% of the time in Irvine, California.
• Basic proficiency with Microsoft Office applications and confidence learning new systems quickly.
• Ability to manage warranty-related inquiries, service concerns, and customer disputes with accuracy and professionalism.
• Dependable work habits and availability to interview promptly and start soon after selection.
